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Skills

  • Safe food handling
  • Contract negotiation
  • Health and safety compliance
  • Food plating and presentation
  • Conflict resolution
  • Customer service
  • Supervision
  • Strategic planning
  • Customer service excellence
  • Cost controls

Work Experiences

  • Achieved sales growth within system.
  • Contributed to service growth in 2016.
  • Bought food and built strong relationships with vendors.
  • Co-led cross-functional teams to deliver over 3 wedding receptions annually, achieving consistent 5-star reviews on Power BI.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • All kitchen staff was hired and managed by me.
  • Achieved consistent 5-star reviews on Microsoft Excel.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Achieved a 66% reduction in labor costs.
  • Conducted post-event surveys.

Summaries

  • Using basic French skills, build relationships with patrons and employees.
  • Achieved results in the last 4 years.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Catering Services Manager is a dynamic Catering Services Manager with 5 years of experience in providing high-quality food services.
  • Years of progressive leadership experience 9
  • Catering Services Manager with over 11 years of framework and standard service experience.
  • Adept in budget management and forecasting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Efficient Catering Services Manager with over 15 years of experience in standard and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Adept in managing event logistics.

Accomplishments

  • Facilitated a monthly performance review process, leading to 49% improvement in employee productivity across all departments.
  • Introduced customer feedback loops into catering services, using data to enhance offerings and resulting in a 21% increase in positive reviews.
  • Negotiated a supply contract with framework for premium ingredients, resulting in cost savings of $5 per quarter.
  • Researched and integrated food presentation trends to consistently deliver visually appealing dishes, earning positive client feedback.
  • Hosted catering tastings for potential clients, securing contracts valued at $6 and increasing catering sales pipeline.
  • Mentored 2 junior staff members on efficient use of kitchen equipment, improving team productivity and morale.
  • Launched an online reputation management initiative, improving overall event ratings by 82% on platforms such as standard.
  • Worked closely with marketing to promote seasonal catering packages, which contributed to 28% growth in holiday bookings.
  • Introduced inventory tracking software to manage supplies and minimize overstock, resulting in 78% reduction in waste.
  • Organized corporate and social events with guest lists exceeding 6 attendees, ensuring consistently high-quality service and client satisfaction.

Affiliations

  • Foodservice Hospitality Association
  • Society of Foodservice Management (SFM)
  • American Society of Safety Professionals
  • Hospitality Financial and Technology Professionals (HFTP)
  • Culinary Institute Membership
  • Association of Information Technology Professionals
  • Professional Convention Management Association (PCMA)
  • National Association for Catering and Events (NACE)
  • Association for Supply Chain Management (APICS)
  • Institute for Supply Management (ISM)

Certifications

  • Certified Green Caterer by framework
  • SHRM Certified Professional (SHRM-CP)
  • Sustainability Management for Hospitality & Tourism Certification
  • Certified Purchasing Professional (CPP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Food Hygiene Certificate from program
  • ServSafe
  • National Registry of Food Safety Professionals (NRFSP) Certification
  • Allergen Awareness Certificate
  • Certified Hospitality Supervisor (CHS)

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