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Skills

  • Recruitment
  • Kitchen staff coordination
  • Contract negotiation
  • Cleanliness
  • Cost controls
  • Operational improvement
  • Team leadership and development
  • Budgets
  • Problem resolution
  • Customer service

Work Experiences

  • Coordinated a seamless execution of metric fundraising galas serving over 10 high-profile attendees, which led to raising $10.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Achieved a 37% sales boost in repeat business.
  • Contributed to a 15% increase in premium client bookings.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Achieved sales growth within system.
  • Boosted brand trust.
  • Achieved Outstanding Service Award recognition for consistently maintaining a catering budget under $18 without compromising event quality.

Summaries

  • Kitchen Manager with a passion for working with high-performing teams.
  • Professional who is personable, responsible, and hardworking.
  • Achieved 83% growth in positive feedback.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Adept in managing event logistics.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Catering Services Manager with more than 10 years of experience in food service and progressive leadership.
  • Catering Services Manager with over 11 years of framework and standard service experience.
  • Catering Services Manager with 13 years of successful performance reporting and project management experience.
  • Catering Services Manager is a dynamic Catering Services Manager with 5 years of experience in providing high-quality food services.

Accomplishments

  • Organized corporate and social events with guest lists exceeding 6 attendees, ensuring consistently high-quality service and client satisfaction.
  • Reduced operating costs by 68% through the introduction of portion control measures and waste reduction protocols.
  • Developed customized catering menus for category, leading to a 53% increase in repeat business from high-end clientele.
  • Led a rebranding effort including marketing campaigns, resulting in expansion into new high-end markets and client demographics.
  • Introduced customer feedback loops into catering services, using data to enhance offerings and resulting in a 21% increase in positive reviews.
  • Served as the primary liaison for HR with a focus on mentoring, boosting employee satisfaction scores by 41% across Raleigh.
  • Collaborated with key suppliers to lock in early orders for high-demand items, ensuring steady stock during event season and increasing event capacity.
  • Led menu design for high-profile international clients, incorporating fusion cuisine that boosted guest engagement by 33% at premium events.
  • Developed comprehensive training materials on food safety and presentation, leading to cleaner health inspections and awards in 2019.
  • Streamlined event set-up processes in team collaboration, reducing time required for venue preparation by 61%.

Affiliations

  • Jaycees
  • Event Service Vendors Association (ESVA)
  • National Association of Social Workers
  • Professional Convention Management Association (PCMA)
  • American Medical Informatics Association
  • Certified Meeting Professional (CMP)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Toastmasters
  • Event Industry Professional Group (EIP)
  • International Association of Venue Managers (IAVM)

Certifications

  • Allergen Awareness Certificate
  • ServSafe Food Protection Manager Certification
  • Health and Safety Management for Event Handling Certification
  • Salesforce
  • Certified Meeting Professional (CMP)
  • Certified Hospitality Supervisor (CHS)
  • CompTIA Security+
  • Certified Hospitality Revenue Manager (CHRM)
  • Google Certified Professional Cloud Architect
  • ServSafe

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