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Skills

  • Contract negotiation and closing
  • Operational improvement
  • Market research
  • Team management
  • Budgets
  • Customer relations
  • Business development initiatives
  • Marketing understanding
  • Miscellaneous expertise
  • Order processing

Work Experiences

  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Collaborated with on-ground teams and upper management.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Captured 70% market share for Asana.
  • Aligned on-site technology implementations.
  • Closed over $16 in sales, which included preparing contracts and processing order forms each the past year.
  • Created and used framework reports to assist leadership in making key decisions and exceeding operational goals.
  • Built a continuous feedback loop with on-ground teams and upper management, boosting overall field efficiency by 56%.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $6.
  • Authored proposals that secured 6 high-value contracts worth $17 in revenue from key industry players.

Summaries

  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of process product specifications.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Talented sales representative with 2 years of industry experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Costs were consistently reduced while profits were increased.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Schedule flexibility and the ability to travel up to 10% of the time.

Accomplishments

  • Coordinated technical training and on-site certification programs, yielding 13 certified staff and a quality boost of 64% in field operations.
  • Reviewed and restructured safety protocols, cutting operational risks by 66% in 2022 and minimizing incident reports.
  • Documented and resolved system which led to method.
  • Developed an automated tracking system that improved field performance metrics reporting, reducing reporting lag by 34%.
  • Facilitated leadership training that enhanced field team managers' effectiveness by 19%, leading to smoother overall operations.
  • Developed cross-departmental alignment in field operations, improving communication between teams and increasing task completion by 59%.
  • Revamped the onboarding program, reducing training time by 10 days and accelerating team productivity by 41%.
  • Assisted in the expansion of the organization into Phoenix, increasing market share by 76% in 2020 alone.
  • Led the launch of operations in 6 new markets, achieving a profit increase of $4 within 6 months.
  • Negotiated partnerships that allowed for field expansion into the Southwest, generating 8% revenue growth in the first 18 months.

Affiliations

  • Revenue Optimization and Field Service Council (ROFSC)
  • Project Management Institute
  • International Association of Service Managers (IASM)
  • Lions Club
  • International Council of Nurses
  • Customer Experience Professionals Association (CXPA)
  • Field Technician Leadership Network (FTLN)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Society of Field Operations Professionals (SFOP)
  • Tech Field Operations Alliance (TFA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Market Research Professional (CMRP) – Insights Association, 2018
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Negotiation Strategies – Harvard Business Publishing, 2021
  • Business Process Management Certification (BPM) – ABPMP
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Client Success Management – Customer Success Association (CSA), 2015
  • Certified in Logistics, Transportation, and Distribution (CLTD) - APICS, 2022
  • Six Sigma Black Belt (CSSBB) – American Society for Quality (ASQ)
  • Certified Risk Management Professional (CRMP) – Risk & Insurance Management Society (RIMS)

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