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Skills

  • Patient contact
  • Data accuracy verification
  • Prior authorization processing
  • Business operations
  • Customer Satisfaction Enhancement
  • Project organization
  • Junior staff training and mentorship
  • Collaborative relationships
  • Problem resolution
  • Developing partnerships with external agencies

Work Experiences

  • Achieved 23% error-free completion over 2017.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with underwriters to resolve discrepancies and approve Adobe Creative Suite applications, lowering approval times by 10 days on average.
  • Analyzed historical claims data for trends.
  • Coordinated with operations to implement updated guidelines for loan guarantee programs, increasing departmental efficiency by 37% annually.
  • Advised stakeholders on eligibility criteria for Workday insurance programs.
  • Oversaw the delivery of metric project by procedure team, which resulted in method.
  • Advised internal stakeholders on adjustments to program product guidelines, resulting in a 69% decrease in rejected applications.
  • Awarded in 2023.
  • Advised stakeholders on the eligibility criteria for Tableau insurance programs, enhancing customer understanding and satisfaction by 85% over three years.

Summaries

  • Insurance Verification Specialist with 16 years of experience explaining benefits and tracking coverage.
  • Hardworking Government Insuring Specialist with 17 years of telecommuting experience meeting customer needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Government Insuring Specialist with 18 years of successful process improvement and project management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Government Insuring Specialist and outstanding performer in client relations and workflow optimization.
  • Advised stakeholders on federal insurance program eligibility guidelines.
  • Collaborative Insurance Verification Specialist with a track record of establishing rapport with patients and maintaining data integrity.
  • Conducted proactive audits and reviews.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.

Accomplishments

  • Collaborated with audit teams to review annual HUD insurance claim reports, identifying potential risk areas and saving 10 in penalties.
  • Monitored changes in federal mortgage insurance regulations to ensure compliance, reducing regulatory issues by 38%.
  • Trained and mentored new hires on government insuring policies and procedures, reducing onboarding time by 30%.
  • Resolved product issue through consumer testing.
  • Worked with technology teams to enhance document management systems, reducing retrieval times of insurance forms by 42% minutes per case.
  • Collaborated with team of 9 in the development of process.
  • Held weekly cross-functional meetings to ensure alignment on government-backed loan insuring protocols, increasing approval rates by 19%.
  • Implemented streamlined processes for government-insured loan submissions, reducing cycle time by 18% and increasing operational efficiency.
  • Created custom reporting tools to monitor key performance indicators (KPIs) related to government insuring, reducing discrepancies by 38%.
  • Managed government-backed insurance for a portfolio of over 2 high-value loans, achieving 73% compliance with HUD standards.

Affiliations

  • Federal Insuring Entities Collaboration Group
  • Council on Federal Financial Assistance Programs (COFARM)
  • American Marketing Association
  • American Conference of Governmental Industrial Hygienists (ACGIH)
  • MBA's Certified Residential Underwriter (CRU)
  • International Council of Nurses
  • Federal Housing Administration (FHA) Certified Lender Program
  • Compliance and Risk Management Professionals Association (CRMP)
  • National Association of Government Guaranteed Lenders (NAGGL)
  • Government National Mortgage Association (GNMA) Approved Issuers

Certifications

  • Certified Information Systems Auditor (CISA)
  • Government Risk Compliance (GRC) Professional Certification
  • Certified Valuation Analyst (CVA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mortgage Banker (CMB)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Salesforce
  • HUD Housing Quality Standards (HQS) Certification
  • NMLS Mortgage Loan Originator (MLO) License

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