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Skills

  • Inspection reviews
  • Operational improvement
  • Relationship development
  • Staff development
  • Repair skills
  • Extremely organized
  • Budgets
  • Project management
  • Public speaking
  • Team management

Work Experiences

  • Collaborated with program customers to determine their needs and deliver framework service.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Assisted in developing emergency procedures.
  • Analyzed complex data on signal patterns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created multi-threaded admin web applications based on process.
  • Achieved a 17% improvement in customer satisfaction.
  • Audited radio signals for quality control.
  • Changed frequencies and cryptographic codes according to schedules and procedures.
  • Collaborated with marketing to create a new signal strength-testing protocol, which decreased troubleshooting time by 46%.

Summaries

  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.
  • Inspection, diagnosis, and completion of basic and critical repairs are all skills that I have.
  • Adept in relaying reliable, secure communication during critical events.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Installs, maintains, and repairs communications equipment in the field and at fixed locations.
  • Achieved a 38% gain in signal reliability.
  • Boosted reliability by 33%.
  • Motivated Radio Operator with experience managing large-scale projects, including budgeting and administration.
  • Current procedure clearance branch.

Accomplishments

  • Updated channel encryption on all communication devices, minimizing cybersecurity vulnerabilities by 69%.
  • Overhauled site-wide communication equipment, reducing downtime by 22% and improving system performance.
  • Provided real-time feedback during deployment drills, enhancing emergency communication reliability by 71%.
  • Executed remote antenna system upgrades, increasing communication range across Seattle.
  • Implemented system optimizations during initiative, resulting in 21% improved communication speed and clarity.
  • Authored comprehensive user manuals and training guides for newly-installed communication systems, enhancing team competency.
  • Designed and implemented a new frequency allocation plan, reducing signal interference issues by 73%.
  • Deployed innovative frequency-hopping technology, reducing the risk of unauthorized signal interception by 63%.
  • Increased sales 11% over one year.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Field Maintenance and Repair Training Fellowship 2015 – Phoenix
  • Military Auxiliary Radio System (MARS)
  • Emergency Radio Communications Network (E-RCN)
  • World Radio Communication Conference (WRC) Attendee 2017
  • Wireless Innovation Forum (WInnForum)
  • National Emergency Number Association (NENA)
  • American Marketing Association
  • National Association of Broadcasters (NAB)
  • Society of Military Engineers (SAME)

Certifications

  • Certificate in Radio System Incident Management - Ironclad Systems
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • ServSafe
  • Certified Emergency Communications Leader (ECC) - metric
  • Satellite Communications Systems Professional Certification
  • Certified Public Accountant (CPA)
  • Certified Telephony System Specialist - Salesforce
  • High-Frequency (HF) Digital Communications Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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