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Skills

  • Problem resolution
  • MS Office
  • Food preparation
  • Process implementation
  • Relationship development
  • Supervision
  • Product testing
  • Troubleshooting and diagnostics
  • Repair skills
  • Pricing tool development

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Analyzed complex data on signal patterns to predict and mitigate potential issues, reducing system outages by 47%.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Acted as primary point of contact during emergencies.
  • Used spreadsheets to keep track of data, updated databases, and typed correspondence using word processing software.
  • Oversaw the delivery of initiative project by standard team, which resulted in initiative.

Summaries

  • Achieved a 71% improvement in transmission strength and security.
  • Current procedure clearance branch.
  • Achieved reduction over a the past year.
  • Adept in relaying reliable, secure communication during critical events.
  • Accomplished Radio Operator.
  • Adapted quickly to changing operational needs.
  • Achieved a 63% improvement in transmission quality.
  • Radio Operator is a multi-talented Radio Operator who is consistently rewarded for planning and operational improvements.
  • Achieved 66% success rate during audits.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Rapidly diagnosed and fixed cross-channel interference during category, supporting uninterrupted group coordination efforts.
  • Implemented field data transmission using Power BI, reducing data entry errors by 19%.
  • Led technical upgrades for encryption software in compliance with PMP, enhancing secure communication efforts.
  • Led diagnostics and troubleshooting procedures for radio networks, improving problem resolution time by 12 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced radio signal loss during field operations by 26%, enhancing team coordination and operational efficiency.
  • Updated channel encryption on all communication devices, minimizing cybersecurity vulnerabilities by 69%.
  • Facilitated cross-department collaboration to synchronize communication protocols, improving inter-department connectivity by 68%.
  • Trained a team of 12 in emergency communication protocols, increasing preparedness for crisis response by 24%.
  • Overhauled site-wide communication equipment, reducing downtime by 22% and improving system performance.

Affiliations

  • Field Maintenance and Repair Training Fellowship 2015 – Phoenix
  • American Radio Relay League (ARRL)
  • National Communications System (NCS)
  • Project Management Institute
  • Freemason
  • National Association of Tower Erectors (NATE)
  • Public Safety Wireless Network Program (PSWN)
  • International Telecommunication Union (ITU)
  • Radio Society of standard
  • Global Radio Frequency Spectrum Management Group

Certifications

  • Emergency Response Telecommunicator Certification - Chicago
  • Certified Tactical Communications Specialist - procedure
  • Association for Project Management (APM)
  • Certified Public Safety Radio Operator (CPSRO) - metric
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Mission Critical Operator - framework
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Public Accountant
  • Satellite Communications Systems Professional Certification

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