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Skills

  • Operational improvement
  • First Aid/CPR
  • Staff management
  • Database administration
  • Facility management collaboration
  • Standard equipment
  • Problem resolution
  • Team management
  • Digital log management
  • Correspondence distribution

Work Experiences

  • Achieved Scrum Master for the facility.
  • Completed bi-annual audit of desk security systems, recommending updates that resulted in a 80% risk reduction.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Collaborated with IT to troubleshoot desk security software issues.
  • Administrated access control systems.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Managed a multi-line telephone system that handled over 7 calls per day on my own.
  • Achieved 100% accuracy.
  • Coordinated with facility management.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.

Summaries

  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • When entering metric data and assisting colleagues with performance reporting and team leadership, be meticulous and precise.
  • Recognized for outstanding interpersonal, client, and professional communication skills in process improvement.
  • Having a strong grasp of cross-functional collaboration, performance reporting, and QuickBooks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Detail-oriented Desk Monitor with experience in planning, managing and coordinating corporate events.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • While greeting and interacting with customers, answering calls, cross-functional collaboration and performance reporting, maintain a positive and upbeat attitude.
  • Desk Monitor with 9 years of experience performing clerical and customer service duties.
  • Professional Receptionist with experience in administrative support and customer service.

Accomplishments

  • Monitored surveillance systems covering 5 entry points, reporting potential security issues to management.
  • Responded to over 16 security alerts, mitigating potential breaches and ensuring the safety of all personnel on site.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to method.
  • Audited and adjusted visitor tracking system, reducing tracking discrepancies by 63% over 16 months.
  • Implemented a new security protocol that reduced unauthorized access incidents by 28%.
  • Coordinated access control for executive meetings, maintaining confidentiality for partners and senior staff across Boston.
  • Enhanced building access system by coordinating with metric, leading to category by 5 months.
  • Revised and streamlined visitor entry protocols, reducing check-in times by 2 minutes per visitor.
  • Supported HR in verifying and updating security badge information, leading to a 51% improvement in data accuracy.

Affiliations

  • Member of the Global Association of Risk Professionals (GARP)
  • Emergency Planning Society (EPS) Affiliation
  • Society of Women Engineers
  • Jaycees
  • Membership with the Facility Security Officer Association (FSOA)
  • Member of the National Incident Management System (NIMS) Working Group
  • Toastmasters
  • National Association of Social Workers
  • Health and Safety Executive (HSE) Professional Membership
  • Association for Supply Chain Management (APICS)

Certifications

  • High Traffic Area Security Specialist (HTASS) Certification - Harbor & Co.
  • Certified in Security Incident Escalation Management - procedure
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Data Loss Prevention (DLP) Certification - QuickBooks
  • Emergency Notification Systems Certification - Meridian - 2023
  • Certified in Risk and Information Systems Control (CRISC) - ISACA - 2015
  • Security Guard License – Georgia Licensing Authority
  • Certified Security Professional (CSP) - metric
  • CompTIA Network+

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