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Skills

  • Actionable KPI tracking
  • Relationship development
  • Organization
  • Customer feedback interpretation
  • Brand development
  • P&L Management
  • Team building
  • PeopleSoft
  • Market Analysis
  • Marketing and advertising

Work Experiences

  • Achieved 20% year-over-year revenue growth.
  • Achieved a 49% improvement in store productivity.
  • Planned and implemented innovative strategies to meet goals and increase long-term profitability.
  • Achieved Innovation Award for continuous improvement initiatives.
  • Achieved a 59% improvement in team performance.
  • Accomplished this in 2015.
  • Aligned with consumer purchasing behavior.
  • Analyzed past performance data to optimize staffing schedules, boosting labor efficiency by 64% and improving customer satisfaction.
  • Presentations, trend reports, kitted assets, and product data sheets were among the creative sales tools I developed.
  • Developed, implemented, and improved business development strategies based on company objectives, product specifications, market data, and budget constraints.

Summaries

  • Competent marketing manager with a track record of driving business growth through the implementation of program strategies.
  • Achieved revenue growth of $13.
  • Store Market Manager with 16 years of successful strategic planning and budget management experience.
  • Added 12 new members.
  • Accomplished in managing multi-store operations and consistent in delivering regional store growth of 23% through strategic planning and execution.
  • Prepared to bring 7+ years of progressive experience to a challenging position where I can have a long-term impact on the company's and customers' success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at optimizing marketing campaigns.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with HR to develop a recruitment and onboarding program, reducing time-to-hire by 16% and improving new hire retention.
  • Implemented a customer feedback system, leading to a 48% increase in Net Promoter Score (NPS) and actionable insights for improvement.
  • Directed the opening of 18 new store locations in Phoenix, contributing to a 48% increase in market share.
  • Developed an employee engagement program that improved staff morale and decreased absenteeism by 19%.
  • Maintained vendor relationships and renegotiated contracts, achieving a 48% reduction in costs without compromising product quality.
  • Led a market survey that informed store localization strategies, resulting in a 58% sales uplift in targeted regions.
  • Led a cross-functional team of 18 employees in delivering a 33% increase in annual sales by enhancing on-floor merchandising strategies and product placement.
  • Enhanced the eCommerce delivery process, reducing order fulfillment times by 31%, improving the customer shopping experience.
  • Managed store operations and reduced operational costs by 47% through improved vendor negotiations and reduced supply chain delays.
  • Conducted monthly competitor analysis to refine pricing strategies, contributing to a 38% increase in competitive advantage metrics.

Affiliations

  • International Customer Service Association (ICSA)
  • National Association of Sales Professionals (NASP)
  • International Association of Administrative Professionals
  • Retail Industry Leaders Association (RILA)
  • Society of Women Engineers
  • Supply Chain Excellence Academy
  • Certified Warehouse Logistic Professionals (CWLP)
  • Certified Professional in Supply Management (CPSM)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Supply Chain Management Certification Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS) Excel Expert Certification
  • Certified Retail Marketing Professional (CRMP)
  • Google Ads Certification 2019
  • Lean Six Sigma Green Belt Certification
  • Certification in Multi-Channel Marketing Strategies - Meridian
  • Certified Public Accountant (CPA)

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