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Skills

  • Communications
  • Problem resolution
  • Mechanical safety inspections
  • Crowd flow optimization
  • High-Volume Crowd Management
  • Customer service excellence
  • Business operations
  • Fast learning of new procedures
  • Operational improvement
  • Customer service

Work Experiences

  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Transported Microsoft Excel to two years customer locations.
  • Achieved a 49% reduction in incident reports.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved success in drills and real evacuations.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of the maintenance and operation of program, procedure, and metric equipment, ensuring that it was safe, clean, and efficient.

Summaries

  • Consistently praised for exceptional assistance.
  • Award-winning Attractions Cast Member.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Collaborative and team-oriented.
  • Technical, interpersonal, and communication abilities are all strong.
  • Collaborated with cross-functional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Entertainment and Performing Arts industry's success.
  • Contributed to a 53% increase in attraction revenue.
  • Collaborated on guest satisfaction reports.
  • Attempt to obtain a new position with room for advancement while working with a growing team.

Accomplishments

  • Collaborated with cross-functional teams to ensure timely resolution of ride malfunctions while upholding safety standards.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of program.
  • Utilized queue management systems to optimize guest flow during peak hours, reducing wait times by 16%.
  • Led emergency evacuation drills that resulted in a 54% increase in team preparedness according to post-drill assessments.
  • Collaborated with maintenance team during unexpected equipment failures, resulting in a 40% reduction in repair time and boosting operational efficiency.
  • Monitored attraction audience response trends, suggesting key operational changes that increased guest satisfaction ratings by 59%.
  • Ensured compliance with all attraction-specific safety and operational regulations, contributing to a 18 year accident-free record.
  • Coordinated closely with cross-functional departments, contributing to the timely reopening of attractions after maintenance downtime.
  • Launched guest feedback initiatives to highlight areas for operational improvement, leading to a 35% positive review increase.

Affiliations

  • Society of Human Resource Management
  • American Society for Training and Development (ASTD)
  • Local Emergency Safety and Coordination Team
  • World Waterpark Association
  • International Theme Park Services, Inc. (ITPS) Training Programs
  • International Association of Administrative Professionals
  • National Association for Interpretation (NAI)
  • Leadership Certificate Program - metric
  • National Council of Attractions and Amusement Parks Workers
  • Association of International Theme Parks Educators

Certifications

  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Managing Customer Service (MCS), by Northwind
  • Certified Public Accountant
  • Hospitality and Tourism Management Certificate, by Vantage, 2017
  • Certified Hospitality Specialist (CHSP), by Beacon Labs, 2022
  • Certified Public Accountant (CPA)
  • Park Scheduling and Planning Certification, by Vantage
  • Conflict Resolution Certification by Meridian (2019)
  • CompTIA Security+
  • Salesforce

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