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Skills

  • Communications
  • Team building
  • Problem resolution
  • Relationship development
  • Client relations background
  • E-learning content creation
  • Project implementation
  • Cross-departmental collaboration
  • Public speaking
  • Employee skill gap analysis

Work Experiences

  • Achieved results within 18 months.
  • Achieved a 42% improvement in speed to competency.
  • Used ServiceNow to create training for metric employees, resulting in a 12% increase in company retention and productivity.
  • Collaborated with stakeholders to assess training needs and developed a quarterly training plan that reduced employee errors by 66%, measured via post-training assessments.
  • Assisted companies in developing training budgets, resulting in annual savings of over $7 for 15 companies.
  • Achieved a 72% reduction in workplace accidents.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 9% increase in internal hiring and a $2 reduction in training costs.
  • Average scores rose by 9% after refinements.
  • Achieved targets 7% faster.
  • Aligned training content with company goals.

Summaries

  • Achieved a 7% improvement in team performance.
  • Adept at facilitating communication workshops.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • An outgoing personality with a hands-on, creative approach.
  • Achieved process in seamless workforce integration.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on metric, category, and process.
  • Achieved a 41% reduction in time-to-productivity for new hires.
  • Within Miscellaneous, senior Training Associate and outstanding performer in team leadership and process improvement.
  • Achieved a high rate of retention.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.

Accomplishments

  • Promoted continuous development by implementing employee engagement strategies, achieving a 31% improvement in overall job satisfaction ratings.
  • Developed post-training feedback mechanisms, collecting actionable insights that improved session content by 81% over 2022.
  • Worked with HR to improve onboarding protocols, leading to a 34% reduction in initial employee mistakes post-training.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 9 in the development of procedure.
  • Spearheaded a soft-skills development workshop, achieving a 71% increase in overall team communication ratings from internal feedback surveys.
  • Orchestrated company-wide compliance training that led to a 51% improvement in audit readiness.
  • Led post-training assessments for human resources, improving evaluation scores for trainee skill retention by 44% over one year.
  • Implemented feedback-driven continuous improvement processes for training materials, enhancing overall accuracy and relevancy by 50% on post-program evaluations.
  • Adapted traditional training into interactive modules that resulted in 57% higher learner engagement and retention across compliance.

Affiliations

  • Community for Certified Digital Learning Design Specialists
  • Learning and Development Roundtable
  • Learning and Performance Institute (LPI)
  • National Diversity Council - Professional Development Chapter
  • American Management Association (AMA)
  • International Training and Development Society (ITDS)
  • National Speakers Association (NSA)
  • National Association of Social Workers
  • Jaycees
  • Academy of Human Resource Development (AHRD)

Certifications

  • Certified Public Accountant
  • Certified Human Resource (CHRP) in Training and Development - method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Professional in Training Management (CPTM) - metric
  • Certified Performance Support Specialist - metric
  • CompTIA A+ Technician
  • ServSafe
  • First Aid/CPR Certified
  • Project Management Professional (PMP)

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