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Skills

  • Conversant in Spanish
  • Customer service excellence
  • Food safety and sanitation
  • Calm under pressure
  • Handling credit transactions
  • Customer satisfaction
  • Business Development
  • Product launch support
  • Merchandising expertise
  • Tax preparation

Work Experiences

  • Achieved results within 6 weeks.
  • Created original artwork for the daily specials board.
  • Took 9 to-go and special orders accurately every day over the phone.
  • Actively participated in the design and launch of a new drink menu, increasing overall menu profitability by 57%.
  • Cleaned the counters, machines, utensils, and seating areas every day.
  • Built rapport with customers.
  • Achieved a 15% compliance rate.
  • Boosted tips by 63% per shift.
  • Achieved a 85% increase in customer retention.
  • Approved new coffee roasts.

Summaries

  • OSHA certified
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Barista with over 16 years of experience in customer service environments.
  • Barista Lead with extensive experience in training and motivating teams.
  • Within Food and Beverage, senior Barista and outstanding performer in performance reporting and project management.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Efficient barista dedicated to creating attractive product displays, making specialty coffee and tea drinks, and contributing to a safe and welcoming cafe environment.
  • Barista Lead with extensive experience in superior customer service and motivational techniques.
  • Years with a well-known independent coffee shop.
  • Experienced service professional with 2 years of experience in regional coffee chains. Expertise includes specialized drink recipes and smoothie-making. Consistently contributes to team dedicated to quality coffee and customer satisfaction.

Accomplishments

  • Sustained a high performing team and minimized employee turnover.
  • Earned Employee of the Month for 4 months in recognition of outstanding customer service and operational efficiency.
  • Served individually made coffee drinks to over 2 customers daily.
  • Led a team to reduce order prep time by 18% during peak hours, improving customer satisfaction and operational efficiency.
  • Successfully recommended software enhancements for order tracking, resulting in a 34% reduction in order discrepancies.
  • Contributed to store achieving CPA, ensuring compliance with industry-standard health and safety regulations.
  • Refined and standardized drink preparation processes, reducing beverage wait times by 10 minutes during peak periods.
  • Oversaw store renovation and expansion project, which increased revenue by 14%.
  • Assisted in daily financial reporting and cash handling, balancing daily cash flows of over $11 with 67% accuracy.
  • Reduced espresso shot time variances by recalibrating machines weekly, maintaining consistent beverage quality.

Affiliations

  • Association for Supply Chain Management (APICS)
  • US Coffee Championships Judges Panel
  • Coffee Skills Program Certification
  • Association for Women in the Coffee Industry
  • Project Management Institute
  • World Coffee Events (Barista Competitions)
  • Community Volunteer at system
  • Rotary International
  • Toastmasters
  • Coffee-In-Good-Spirits Competitor

Certifications

  • Sustainability in the Coffee Industry Certification Meridian
  • OSHA: HACCP
  • Customer Service Excellence Certification - 2023
  • Google Certified Professional Cloud Architect
  • SafeServ certification: Food Handling
  • TABC (Texas Alcoholic Beverage Commission) Seller-Server Certification
  • SCA Green Coffee Intermediate Certification
  • Coffee Quality Institute (CQI) Q Grader Certification
  • Health and Safety Level 2 Certification the West Coast
  • Certified Public Accountant

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