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Skills

  • Cash Handling
  • To-go order preparation
  • Hospitality service expertise
  • Point of sale knowledge
  • Beverage cost control
  • Drink preparation and garnishing
  • Stocking and replenishing
  • Menu presentation
  • Beverage Inventory Management
  • Order delivery practices

Work Experiences

  • Evaluated a 12 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 8 tables per shift.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Achieved zero discrepancies over 9 consecutive shifts.
  • Achieved high satisfaction rates.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Implemented new drink policies that resulted in a 7% reduction in over-pouring.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Solicited feedback from customers, resolved issues, provided additional items, and coordinated throughout the meal.

Summaries

  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Expert in the field of food and beverage.
  • Beverage Hostess is a focused and dependable Beverage Hostess who brings a lot of enthusiasm and a lot of knowledge about food safety practices.

Accomplishments

  • Implemented a customer feedback loop, providing management with real-time data insights which resulted in deploying a popular new cocktail on the menu.
  • Collaborated with team of 8 in the development of standard.
  • Resolved guest complaints regarding drink orders or service quality with a 42% success rate in issue resolution.
  • Maintained detailed daily records of alcohol pour costs and sales, reducing discrepancies in inventory counts by 57%.
  • Assisted in the management of team conflicts and workload distribution, resulting in smoother shift transitions and improved morale.
  • Optimized drink preparation procedures during high-traffic events, enabling faster turnover and reducing guest wait times by 31% minutes.
  • Reduced alcohol waste by implementing portion control measures, saving 17% on monthly beverage costs.
  • Maintained cleanliness of the beverage station according to metric standards, receiving 6 consecutive perfect inspection scores.
  • Restocked beverage stations proactively during peak hours, reducing wait times by 37% and maintaining seamless service flow.
  • Managed weekly inventory using procedure, ensuring 100% product availability during key service hours.

Affiliations

  • Food Service Leadership Council
  • Certified Cash Handling Professional 2020
  • Beverage Service Professionals Association
  • International Mixology Association
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • National Certified Food Manager Program 2015
  • American Medical Informatics Association
  • American Academy of Hospitality Sciences

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Food Handler Certification
  • CompTIA Network+
  • Bartender License Raleigh
  • ServSafe
  • Mixology Certification by Northwind
  • Certified Wine Specialist (CWS)
  • Alcohol Safety Awareness Certification (ASAC) Austin
  • Certified Business Analysis Professional (CBAP)
  • Certified Restaurant Professional (CRP) Harbor & Co.

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