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Skills

  • Inventory reconciliation accuracy
  • Customer service excellence
  • Supervision
  • Product and service sales
  • Initiative equipment
  • Organization
  • Customer service
  • Project organization
  • Daily financial reporting
  • Internal Audit Leadership

Work Experiences

  • Achieved a 46% reduction in misappraisals.
  • Boosted high-dollar item pledges by 48%.
  • Met sales and service targets of $6 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted team-coaching sessions.
  • Appraised a wide variety of items including jewelry, electronics, and firearms, maintaining a loss rate of less than 76%.
  • Applied customer-centric sales techniques.
  • Appraised luxury designer items and jewelry, maintaining a 99% accuracy rate in matching market value.
  • Assessed Microsoft Excel.
  • Consistently exceeded monthly pawn loan targets by analyzing customer needs and offering tailored solutions.

Summaries

  • Consistently reduced risk.
  • Costs were consistently reduced while profits were increased.
  • Customer-facing Lead Pawnbroker with strengths in dispute resolution, maintaining a 32% customer satisfaction rate by utilizing communication skills and problem-solving abilities.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Award-winning Lead Pawnbroker, consistently praised for Innovation Award in 2024, who excels at retail resale optimization and customer relationship management (CRM).
  • Manage all tasks with a high level of efficiency and precision.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Accomplished Lead Pawnbroker known for establishing strong relationships with VIP customers, increasing high-value collateral loans by 42% through targeted services.
  • Maintain market currency and customer preferences to increase sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Assisted in expanding pawnbroking operations to Raleigh, increasing store network efficiency and customer reach.
  • Designed and implemented a faster item intake protocol, reducing transaction times by an average of method, increasing daily transaction throughput by 71%.
  • Collaborated with team of 11 in the development of standard.
  • Refined appraisal techniques for rare and luxury items, ensuring high accuracy and reducing loan defaults by 23%.
  • Consistently identified items with higher resale value, resulting in 36% higher retail profits for system.
  • Optimized store layout to boost foot traffic and exposure to high-margin retail items, improving overall sales by 55%.
  • Collaborated with local law enforcement and adhered to Texas regulations, ensuring full compliance during transaction background checks.
  • Trained junior pawnbrokers on luxury item assessment, leading to a 46% reduction in misvaluation errors.
  • Analyzed sales metrics and introduced promotional strategies, resulting in 85% year-over-year growth in sales revenue.
  • Led staff workshops on identifying counterfeit goods, preventing fraudulent items from entering inventory, and reducing losses by 61%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Mentor at Local Retail and Loan Businesses Association
  • Certified Personal Property Appraiser (CPPA)
  • American Medical Informatics Association
  • Certification in Bank Secrecy Act Compliance
  • American Society of Appraisers (ASA) - Personal Property
  • Pawnbroker Safety and Security Compliance Group
  • National Association of Social Workers
  • Lions Club
  • Certified Product Knowledge Specialist (CPKS) in luxury items

Certifications

  • Professional Communication Skills Certification Harbor & Co.
  • Certified Sales Leadership Professional (CSLP) - Northwind
  • Certified Process Improvement Manager - Summit Group
  • CompTIA A+ Technician
  • Certified Retail Negotiation Specialist - Cedar Works
  • Certified Ethical Buyer (CEB) - Cedar Works
  • Certified Loan Officer Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Criminal Background Check Compliance Certification - category

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