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Skills

  • Local vendor network development
  • Skilled housekeeper
  • Hospitality software management (HubSpot)
  • Guest loyalty program development
  • Schlaforst Open End Spinning Machines
  • Innovative
  • Innovation
  • Innovative lesson planning
  • Risk assessment and mitigation
  • Quality Assurance in Service Delivery

Work Experiences

  • Cultivated a relationship with local businesses to offer tailored guest packages, driving a 46% increase in partner referrals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Broadened reach through collaborations.
  • Contributed to a 65% revenue increase.
  • Designed marketing campaigns.
  • Achieved the highest repeat guest rate in Boston.
  • Improved the bottom line by streamlining procedure processes, budgets, and procurement strategies.
  • Developed new breakfast packages.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified in PMP with a passion for sustainability, successfully reducing energy consumption by 32% through the implementation of eco-friendly practices.
  • Achieved significant profit growth during peak seasons.
  • Costs were consistently reduced while profits were increased.
  • Adept at creating high-performing guest service teams.
  • Extensive experience in high-end resort hotel management positions.
  • Coordinated and automated have a history of driving company growth.
  • Clear understanding of strategic planning and stakeholder engagement as well as project management training.
  • When it comes to greeting guests and resolving issues, she is extremely effective.
  • Within Miscellaneous, senior Inn Keeper and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Integrated guest feedback systems, providing real-time service improvements and increasing overall satisfaction by 65%.
  • Proposed and executed on-property activity offerings, increasing guest satisfaction scores by 19%.
  • Improved energy efficiency on-property, lowering utility expenses by 71% without affecting guest comfort.
  • Worked closely with food and beverage vendors, reducing costs by 58% while increasing service quality.
  • Established protocols for after-hours communication, streamlining emergency processes and improving guest relations.
  • Installed new property management software, reducing front-desk operational errors by 70%.
  • Organized and managed method with up to 6 attendees, receiving 36% positive post-event feedback.
  • Created social media campaigns on SAP, increasing online engagement and direct bookings by 33%.
  • Designed dynamic room packages for honeymooners and event attendees, increasing premium room bookings by 39%.
  • Leveraged Power BI for targeted tourist ads, increasing online booking inquiries by 65%.

Affiliations

  • National Association for Catering and Events (NACE)
  • American Hotel & Lodging Association (AHLA)
  • Toastmasters
  • Institute of Hospitality
  • Association of Information Technology Professionals
  • National Innkeepers Association
  • Project Management Institute
  • American Institute of Hospitality Sciences (AIHS)
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Front Office Management Certification – initiative
  • Salesforce
  • Certified Public Accountant (CPA)
  • Food and Beverage Management Certificate – initiative
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Resort Manager (CRM) – Meridian
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Revenue Manager (CHRM) – Summit Group
  • Certified Professional in Supply Management (CPSM) – system

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