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Skills

  • First Aid/CPR
  • Project organization
  • Resource planning
  • Deployment and Release Management
  • Application Security Compliance (OSHA)
  • Process improvement
  • Data Analytics and Visualization (SAP)
  • Continuous integration and continuous delivery (CI/CD)
  • Requirements gathering
  • Custom Application Development

Work Experiences

  • Worked with others to brainstorm new initiative possibilities.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Finished metric of project, which resulted in system.
  • Achieved a 79% reduction of unplanned outages.
  • Was in charge of all tasks delegated to me, including client relations and workflow optimization.
  • Revised project plans in response to shifting objectives, specifications, and staffing needs.
  • Created implementation plans that included cost-benefit and return-on-investment analyses.
  • Achieved a 42% increase in user efficiency.
  • Achieved results within two years.
  • Completed 7 projects per year, with a track record of meeting deadlines, scope, and budget.

Summaries

  • Proficient in promoting metric by leveraging vendor management and strategic planning knowledge.
  • Standard and system have a proven track record.
  • Strong technical skills and experience in vendor management.
  • Achieved a 30% increase in system responsiveness during peak hours.
  • Accomplished Senior Application Manager.
  • Knowledge of Workday in depth, as well as stakeholder engagement and cross-functional collaboration abilities.
  • Senior Application Manager with 18 years of experience leading and developing cross-functional technical teams to execute and deliver major technology initiatives.
  • Senior Application Manager expert with 18 years of experience and strong problem-solving, organizational, and decision-making skills.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Focused, proactive, and aware of shifting company, customer, and project requirements.

Accomplishments

  • Led a successful integration between procedure & standard, increasing automation and reducing manual workload by 58%.
  • Developed a comprehensive training program for ServiceNow, increasing overall team efficiency and achieving process targets ahead of schedule.
  • Partnered with standard to successfully integrate category, decreasing technical debt by 60% and future-proofing infrastructure.
  • Utilized data visualization tools like Workday to identify critical bottlenecks and optimize system performance, improving response times by 35%.
  • Implemented a disaster recovery solution that ensured 5% of data integrity in the event of unexpected system failures.
  • Played a key role in transitioning applications to a microservices architecture, improving scalability and reducing system failures by 58%.
  • Achieved Excellence Award for reducing support call volumes by 52% through the introduction of an advanced self-service portal.
  • Analyzed and restructured the application architecture, leading to a 74% reduction in operational costs related to cloud hosting.
  • Introduced an Agile framework to application development processes, shortening project delivery times by the past year.
  • Authored technical documentation and best practices for ServiceNow, creating reusable resources that cut onboarding time for new hires by 15%.

Affiliations

  • Participant in Continuous Delivery Foundation (CDF) initiatives focused on advancing CI/CD skills and industry knowledge.
  • Participated in the OpenStack community initiatives, contributing to the exploration of open-source cloud computing solutions and multi-cloud management.
  • Guest Speaker at the method in 2024, where I shared my knowledge on deploying secure, scalable application platforms that improve end-user experience.
  • CISSP (Certified Information Systems Security Professional) candidate actively participating in local security events to stay updated on data protection techniques and vulnerability assessments.
  • Active contributor to the Agile Alliance, developing expertise in Scrum and Lean methodologies to implement in cross-functional team projects.
  • Member, Project Management Institute (PMI), actively involved in local Denver chapter to stay informed on best practices in agile and waterfall methodologies since 2021.
  • Certified member of the International Institute of Business Analysis (IIBA), leveraging business analysis techniques for improved application management.
  • Past Chapter Leader for the Lean IT Association, guided workshops on lean principles applied to CI/CD pipelines.
  • Member of the National Association of Software and Service Companies (NASSCOM), contributing to discussions on next-gen software solutions and market-ready applications.
  • Member of Association for Computing Machinery (ACM), enhancing understanding of cutting-edge technologies in application development and performance optimization.

Certifications

  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified DevOps Leader (DOL)
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Google Certified Professional Cloud DevOps Engineer
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Microsoft Certified: Azure Solutions Architect Expert

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