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Skills

  • Clerical support
  • Cross-functional team collaboration
  • Hardware evaluation
  • SAP PowerBuilder
  • Process improvement
  • Data entry
  • Inspection reviews
  • Team Leadership
  • Risk management processes and analysis
  • Strong verbal communication

Work Experiences

  • Advised
  • Worked with the parts department to get the parts I needed.
  • Managed
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Did some research.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Solved

Summaries

  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Innovative
  • Deadline-driven
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Fluent in both English and Spanish.
  • Articulate

Accomplishments

  • Developed Salesforce app customized for strategic planning, leading to process efficiency gains of 14 hours weekly for compliance.
  • Developed comprehensive user training programs, improving Salesforce adoption rates by 70%, in collaboration with engineering.
  • Orchestrated a post-go-live hypercare program, resolving 27% of user-reported issues within 11 hours.
  • Developed and maintained Salesforce Lightning components, reducing administrative task load by 48% for business development teams.
  • Established and maintained custom validation rules, which reduced data entry errors by 54% within customer success.
  • Managed deployment of third-party app integration with Salesforce, automating lead generation workflow, leading to 11% increase in qualified leads.
  • Improved Salesforce mobile app setup for sales teams, enhancing field data recording by 44% in 2016.
  • Executed planned Salesforce releases while maintaining Scrum Master standards, resulting in zero post-release incidents across 9 deployments.
  • Resolved product issue through consumer testing.
  • Implemented advanced analytic report functionalities, enabling compliance to make data-driven decisions which increased productivity by 82%.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • Association for Computing Machinery
  • Salesforce B2B Solution Architect Forum
  • Trailblazer Community Leader for Columbus
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Salesforce Trailhead Ranger
  • Participant in Salesforce Admins Podcast

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Professional Data Engineer
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Salesforce Developer II
  • AWS Certified Solutions Architect – Associate
  • ServSafe
  • Certified Public Accountant (CPA)
  • Salesforce Integration Designer Certification
  • Salesforce Certified Application Architect
  • Salesforce Certified Service Cloud Consultant

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