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Skills

  • Operational improvement
  • Attention to detail in patient care routines
  • Behavioral support for patients with dementia
  • Invoice generation
  • Compassionate end-of-life communication
  • Adaptive equipment training (e.g., mobility aids)
  • Assistance with daily living activities (ADLs)
  • AS/400
  • Physical therapy
  • CCTV

Work Experiences

  • Changed bandages, dressings, and binders on wounds to promote healing.
  • Was in charge of supervising, directing, and hiring household staff such as nannies, housekeepers, and chefs.
  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Achieved recovery rate faster than projected by physicians.
  • Assisted procedure patients with risk assessment, keeping a close eye on their health and safety.
  • Advised patients on system at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.
  • Achieved results over three years.
  • Achieved 42% improvement in overall well-being.
  • Administered round-the-clock care to a patient.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.

Summaries

  • Dedicated professional with experience working with patients with process and category disabilities and illnesses.
  • Proficient in promoting program by leveraging client relations and project management knowledge.
  • Event planning and household management are two of my strong suits.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Outstanding Personal Assistant with a strong desire to provide excellent support to busy business professionals with minimal supervision.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Professional with over 18 years of experience providing companionship and emotional support to patients who is accommodating and respectful.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • ITIL certified
  • Communicative and team-oriented, with ServiceNow expertise.

Accomplishments

  • Enhanced client relationships through consistent communication and active listening, noted by a 8% increase in patient satisfaction.
  • Collaborated with healthcare professionals to plan seamless transition care for post-surgery patients, speeding recovery by 28%.
  • Completed state-regulated certifications for elder care, enhancing skillset and improving patient outcomes with Jira competency.
  • Established trust-based relationships with elderly patients, reducing care-related anxiety by 22% and improving overall cooperation.
  • Consistently met or exceeded company performance goals, increasing client retention by measuring and improving care adherence.
  • Introduced a stress-management program for clients dealing with anxiety, with a 68% improvement in emotional well-being.
  • Mentored junior caregivers in stress-relief techniques to improve patient outcomes and extend client retention by 16 months.
  • Educated clients on home safety, reducing the risk of accidents or falls by 69%, improving overall home safety.
  • Kept detailed medical documentation for 14 clients, ensuring compliance with state regulations and healthcare provider guidelines.
  • Monitored medication schedules for 15 patients, ensuring 100% compliance and preventing any medication errors for 2016.

Affiliations

  • Mentor, Caregiver Mentorship Initiative (CMI) - Supported new caregivers in acquiring critical patient care and safety skills.
  • Affiliate, Association for Patient Experience (AfPE) - Focused on improving overall patient satisfaction through updated care techniques.
  • Member, American Geriatrics Society (AGS) - Ongoing commitment to learning new approaches to improve outcomes for elderly patients.
  • Volunteer, Local Alzheimer’s Care Support Group - Led workshops focusing on patient care techniques and emotional support for caregivers.
  • Certified, Patient Communication Skills Program - Coursework offered material on how to effectively communicate with patients who have cognitive challenges such as dementia.
  • Certified Senior Advisor (CSA), Society of Certified Senior Advisors - Focus on understanding key health, emotional, and legal concerns of seniors.
  • Participant, Advanced Patient Safety Certification Program - Completed further training in accident prevention and emergency readiness protocols.
  • Participant, Palliative Care Training Program - Acquired advanced knowledge in end-of-life care planning and family communication.
  • Participant, Virtual Dementia Tour - Completed this immersive experience to get a better understanding of cognitive and sensory impairments in senior patients.
  • Certified CPR and First Aid Instructor, American Red Cross - Trained caregivers and patients' family members in emergency procedures to enhance in-home safety.

Certifications

  • Adult Day Services Specialist Certification - National Adult Day Services Association
  • Certified Hospice & Palliative Nursing Assistant (CHPNA) - Hospice and Palliative Credentialing Center
  • Certified Nursing Assistant (CNA) - initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Caregiver (CPC) - Vantage
  • Personal Care Aide (PCA) Certification - system
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification (CRCC)
  • Nutrition for Caregivers Certification - Academy of Nutrition and Dietetics

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