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Skills

  • Government liaison and public policy advocacy
  • Client needs assessments
  • Basic proficiency in French
  • Event planning and execution
  • Budget management and cost optimization
  • Grant proposal submission and reporting
  • Comprehensive knowledge of risk assessments
  • Data analysis
  • Crisis management
  • Digital marketing and community promotion

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Contributed to a 79% increase in public awareness.
  • Advocated for increased city funding with local legislators, securing an additional $7 to support expansion of outreach efforts.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Coordinated team development activities and trainings with senior case managers.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Achieved results over a period of 6 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Top Performer.

Summaries

  • Fluency in both Mandarin and Spanish.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Achieved measurable impact.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Achieved 85% improvement in volunteer skill competency.
  • Collaborative and goal-focused leader who facilitated cross-sector partnerships, yielding innovative community programs and over $6 in external funding.
  • Achieved a 77% increase in volunteer participation.
  • Assesses and enhances program impact.

Accomplishments

  • Streamlined operational workflows for service programs, reducing overhead costs by 46% within the first 5 months.
  • Coordinated community needs assessments, identifying service gaps and creating new initiatives that targeted procedure.
  • Developed and codified crisis management protocols, reducing emergency response times during natural disasters by 37%.
  • Increased volunteer satisfaction by 42% by revamping the program orientation materials and improving onboarding experience.
  • Campained for and gained new local government funding of up to 13, enhancing operational capacity during critical periods.
  • Assessed and improved safety protocols, reducing incidents during events by 42% over 16 years.
  • Monitored and evaluated current program frameworks, implementing improvements that increased participant satisfaction by 66%.
  • Partnered with local businesses to secure in-kind donations valued at 14 per annum, strengthening overall program sustainability.
  • Launched digital tools and software solutions tailored for volunteer management, reducing administrative time by 53%.
  • Collaborated with stakeholders to develop community programs, resulting in a 24% increase in engagement within 2020.

Affiliations

  • Points of Light Foundation
  • International Association of Emergency Managers (IAEM)
  • Project Management Institute
  • Grant Professionals Association (GPA)
  • National Alliance for Volunteer Engagement
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Red Cross Volunteer Leadership

Certifications

  • Volunteer Program Management Certificate - procedure
  • CompTIA Security+
  • Digital Marketing Strategies for Nonprofits Certification - Tableau 2022
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Community Outreach and Engagement Certificate - Summit Group
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cross-Cultural Communication for Leaders - Microsoft Excel
  • Certified in Data-Driven Decision Making for Nonprofits - system

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