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Skills

  • Data analysis
  • First Aid/CPR
  • Pricing tool development
  • User interface understanding
  • Liquor law compliance
  • Strategic planning
  • Food plating and presentation
  • Data Management
  • Food preparation
  • Safe food handling

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • Appealed to diverse customer preferences.
  • Achieved a 22% reduction in over-pouring.
  • Achieved alignment on service standards.
  • All kitchen staff was hired and managed by me.
  • Achieved a 79% decline in over-pouring issues.
  • Contributed to an President's Club-winning dining experience.
  • Plan and designate shifts and hours for 17 employees' schedules.
  • Organized and managed food service training for employees to learn about cross-functional collaboration, performance reporting, and cross-functional collaboration.
  • Boosted customer satisfaction by launching a new seasonal drink menu, increasing repeat visits by 31% % over a 13-month period.

Summaries

  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent metric support.
  • Achieved 8 years of violation-free operations.
  • Assistant Beverage Manager with 16 years of successful stakeholder engagement and quality assurance experience.
  • Efficient Assistant Beverage Manager with over 8 years of experience in program and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Achieved 4 promotions in 7 months.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • Accelerated customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assistant Beverage Manager is a multi-talented Assistant Beverage Manager who is consistently rewarded for planning and operational improvements.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented
  • Created
  • Advised
  • Resolved product issue through consumer testing.
  • Resolved
  • Analyzed market trends and adjusted cocktail menu offerings, contributing to a 56% growth in drink sales.
  • Streamlined
  • Won
  • Identified

Affiliations

  • Association of Information Technology Professionals
  • Certified participant in the National Beverage Team Leadership Program, focusing on improving team collaboration and service efficiency.
  • Project Management Institute
  • Rotary International
  • Member of the Beverage Management Association (BMA), engaging in ongoing workshops to enhance procurement and bar efficiency skills.
  • American Society of Safety Professionals
  • Member of the Restaurant Industry Leaders Forum (RILF), attending roundtables about innovations in bar service and beverage management.
  • Society of Human Resource Management
  • Volunteer at Taste of Atlanta, directing beverage service logistics for a large-scale food and beverage festival.
  • Certified Sommelier with the Court of Master Sommeliers, focusing on beverage program leadership.

Certifications

  • Master Mixologist Certification, Portland
  • Bartending and Mixology License, Ohio
  • Wine & Spirits Education Trust (WSET) Level 1, 2023
  • Certified Specialist of Wine (CSW), Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Beer Judge (BJCP), 2018
  • Wine Program Manager Certification, Vantage
  • Certified Hospitality Beverage Executive (CHBE), Summit Group
  • CompTIA A+ Technician
  • CompTIA Network+

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