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Skills

  • Contract negotiation
  • First Aid/CPR
  • Regulatory compliance
  • Supervision
  • Operational improvement
  • Process standardization
  • Conversion Rate Optimization (CRO)
  • Process improvement
  • Data Analytics in Market Research
  • Content management systems (CMS)

Work Experiences

  • Collaborated with cross-functional teams.
  • Had an excellent attendance record and was always on time for work.
  • Authored precise and engaging descriptions that led to 8 more inquiries per listing on average.
  • Achieved 2% compliance before listing.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Oversaw the delivery of procedure project by metric team, which resulted in procedure.
  • Achieved over $8 in closed sales.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Achieved a 15% increase in conversion rates.

Summaries

  • Collaborative Listing Specialist with a keen eye for visual strategy, working closely with photographers and stagers to increase client engagement by 55% %.
  • Advanced technology adoption in the listing process.
  • Achieved a 66% increase in viewership.
  • Listing Specialist with 4 years of successful project management and client relations experience.
  • Achieved 64% sales above asking price.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved top-tier property sales.
  • Achieved higher conversion rates.
  • Achieved a 2% increase in web traffic.

Accomplishments

  • Developed email marketing campaigns that saw a 29% response rate from potential buyers, generating 12 showings in one year.
  • Implemented digital marketing tools to manage property listings, reducing manual input times by 8 hours per week.
  • Documented and resolved category which led to metric.
  • Achieved 52% growth in customer satisfaction by implementing a structured follow-up program for post-listing inquiries.
  • Collaborated with senior management to implement a customer satisfaction assurance program, improving the customer retention rate by 50% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully handled high-volume property listings while maintaining 75% accuracy and quality standards in online presentations.
  • Leveraged consumer trend data to tailor property promotions, resulting in 24% increase in buyer inquiries within the first 9 days.
  • Negotiated pricing and closing terms for 13 properties, contributing to 42% faster turnover for the agency in Raleigh.
  • Incorporated advanced CRM techniques within Salesforce to track and nurture leads, resulting in a lead conversion rate increase of 77% %.

Affiliations

  • American Real Estate Society (ARES)
  • International Council of Shopping Centers (ICSC)
  • Project Management Institute
  • Graduate, REALTOR® Institute (GRI) Program
  • American Medical Informatics Association
  • Certified Negotiation Expert (CNE) designation
  • Certified Luxury Home Marketing Specialist (CLHMS)
  • Rotary International
  • Women's Council of Realtors (WCR)
  • International Association of Administrative Professionals

Certifications

  • Procurement & Contract Negotiation Professional (PCNP) – program
  • Certified Marketing Professional – method
  • Certified Video Marketing Specialist – system
  • Real Estate Broker License - procedure
  • Real Estate Marketing Strategy Certification – Salesforce, 2022
  • Certified Property Manager (CPM) - initiative
  • Certified Public Accountant
  • Virtual Real Estate Transaction Management Specialist – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Property Stager REA – system

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