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Skills

  • Team management
  • Problem resolution
  • Advanced defensive driving
  • Crisis intervention
  • Conflict resolution
  • Process improvement
  • Weapons training
  • Self-defense techniques
  • Evidence preservation
  • Customer service

Work Experiences

  • Adapted quickly to rapidly changing situations, employing conflict resolution techniques that neutralized threats with zero use-of-force incidents.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with local police departments to assist in multi-agency operations, resulting in efficient coordination and resolution of metric criminal cases.
  • Assisted in multi-agency operations.
  • Achieved results in a several months period.
  • Completed certification in PMP.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Awarded Outstanding Service Award in 2015 for exceptional performance in handling life-threatening emergencies and ensuring public safety.
  • Assisted over 18 residents.
  • Applied Workday technology to issue real-time alerts, resulting in 63% higher prevention rates of ongoing burglaries.

Summaries

  • Skilled at spotting unusual and suspicious activities and people, as well as responding to service calls.
  • Applied strategic planning to handle complex cases.
  • Collaborative Road Patrol Officer.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Applied crisis management experience.
  • Aided in the conviction of 3 defendants.
  • Achieved success through extensive planning and coordination.
  • Clear understanding of quality assurance and vendor management as well as workflow optimization training.
  • Within Law Enforcement and Security, senior Road Patrol Officer and outstanding performer in team leadership and vendor management.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.

Accomplishments

  • Safeguarded critical infrastructure by performing security audits, reducing potential threats by 27% through early detection methods.
  • Developed crime scene reports that were pivotal in securing convictions for 17 felony cases.
  • Applied cultural sensitivity to de-escalate conflicts in diverse communities, fostering positive police-community relationships in high-stress situations.
  • Responded to over 18 911 calls annually, managing high-pressure situations while adhering to safety protocols.
  • Successfully conducted 18 months DUI checkpoints, resulting in a 22% decrease in local drunk driving incidents.
  • Testified confidently in court, supporting the prosecution of 8 criminal cases by accurately presenting fieldwork documentation.
  • Optimized patrol schedules, improving response times by 66% within finance.
  • Assisted in over 7 high-risk arrest procedures, ensuring minimal use of force through tactical de-escalation techniques.
  • Introduced new community engagement initiatives, fostering trust in law enforcement and improving local crime reporting rates by 27%.
  • Resolved 16 domestic violence disputes annually, applying de-escalation tactics to prevent further escalation.

Affiliations

  • American College of Forensic Examiners Institute (ACFEI) - Law Enforcement Section
  • National Association of School Resource Officers (NASRO)
  • Law Enforcement Intelligence Units (LEIU)
  • National Law Enforcement Officers Memorial Fund (NLEOMF)
  • National Tactical Officers Association (NTOA)
  • Emergency Services Health and Safety Association (ESHSA)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Accident Investigation and Reconstruction Association (AIRA)
  • American Medical Informatics Association

Certifications

  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Field Training Officer (FTO) — system
  • Certified Public Accountant (CPA)
  • Crisis Intervention Team (CIT) Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • Incident Command System (ICS) Certification - initiative
  • Evidence Collection and Preservation Certification — method
  • Advanced DUI Detection and Standardized Field Sobriety Testing (SFST) Certification — National Highway Traffic Safety Administration (NHTSA)

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