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Skills

  • Patient and family advocacy
  • Well visit procedures
  • Healthcare quality and safety standards
  • ICD-9 forms
  • Patient consultation
  • High patient call volume management
  • Infection control and prevention protocols
  • Health risk assessment
  • Collecting vitals
  • Insulin medication assistance

Work Experiences

  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Collaborated with a multidisciplinary team.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
  • Assisted patients in securing necessary services.
  • Collaborated with case managers to ensure continuity of care between hospital discharge and home care for 8 high-risk patients.
  • Assisted in the development and delivery of postpartum counseling services, supporting more than 18 families with newborn care guidance.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Coached 15 patients monthly.

Summaries

  • Achieved a significant 73% decrease in respiratory-related hospital admissions.
  • Accomplished Advice Nurse with a proven track record in remote patient care, reducing hospital admissions for high-risk patients by 37% through early intervention and tailored patient education.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and vendor management.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Aiming to achieve optimal care outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed and hosted self-care educational webinars for procedure, reaching 16 patients and improving awareness by 50%.
  • Created a satisfaction survey system that collected valuable feedback and enhanced care models, increasing overall patient satisfaction by 59% in 2021.
  • Facilitated wellness programs for senior patients, enhancing their knowledge of fall prevention and boosting compliance with exercise routines by 66%.
  • Enhanced team workflow by introducing triage documentation templates, leading to faster response times and improving patient experiences by 17%.
  • Contributed to a handoff communication improvement project, cutting preventable complications by 46% during provider transitions.
  • Trained staff on motivational interviewing techniques, resulting in a measurable improvement in their patient interactions and outcomes by 49%.
  • Coordinated care with providers from diverse specialties, ensuring a 45% drop in patient handoff errors in 2018.
  • Oversaw a project that incorporated predictive analytics to identify patients at risk, reducing acute incident occurrences by 40%.
  • Developed a mental health resource directory distributed to 3 patients managing chronic illnesses, leading to improved overall well-being scores.
  • Collaborated with team of 6 in the development of initiative.

Affiliations

  • Jaycees
  • Association for Nursing Professional Development (ANPD)
  • Association of Information Technology Professionals
  • Association of Psychiatric Mental Health Nurse Practitioners (APMHNP)
  • American Marketing Association
  • Society of Human Resource Management
  • Institute for Healthcare Improvement (IHI)
  • International Council of Nurses
  • Academy of Medical-Surgical Nurses (AMSN)
  • International Association of Administrative Professionals

Certifications

  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Credentialing Center
  • Certified Emergency Nurse (CEN) procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Critical Care Registered Nurse (CCRN) procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Occupational Health Nurse (COHN-S) - American Board for Occupational Health Nurses
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Asthma Educator (AE-C) - process

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