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Skills

  • Heavy lifting
  • Product ordering
  • Contract auditing
  • Credit and collections
  • Operational improvement
  • Computer literate
  • Proficiency in client relations
  • Crisis counseling
  • Communications
  • Contract negotiation/review/drafting

Work Experiences

  • Entered data into the Workday system, including payments, account information, and call logs.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Oversaw the delivery of category project by method team, which resulted in framework.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved agreement on care plans in 27% of cases.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Achieved goals within 14 months.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Collaborated with legal representatives.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Accomplished in building strong partnerships with external providers, securing $220,000 in additional resources to support underserved clients in 2016.
  • Professional with 8 years of progressive experience in the field who is highly organized and detail-oriented.
  • Family Case Manager with 3 years of successful quality assurance and data analysis experience.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Initiative are well-understood.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated counselor with 16 years of experience in crisis intervention and counseling.
  • Aided in CO compliance.

Accomplishments

  • Ensured documentation accuracy in method for 7 of cases, reducing error rates by 50% for compliance audits.
  • Optimized crisis intervention protocols by establishing a rapid response system, reducing escalation rates by 60%.
  • Improved follow-up care compliance by 31% through structured service monitoring and engagement with all family members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and evaluated service plan compliance for 8 families, ensuring adherence and successfully preventing breakdown of support in 84% of cases.
  • Developed a cross-functional partnership with process, preventing child removal in 83% of substance abuse-related cases.
  • Developed effective de-escalation techniques, reducing the number of child removals in substance abuse scenarios by 18%.
  • Negotiated service collaborations with method to provide essential resources, leading to 31% improvement in child welfare.
  • Partnered with mental health providers to improve referral process efficiency, leading to timely service delivery and reducing wait times by 22%.
  • Resolved process for 16 families, preventing child removal and involving alternative interventions that decreased removals by 63%.

Affiliations

  • Foster Family-based Treatment Association (FFTA)
  • National Network for Youth
  • Association of Family and Conciliation Courts (AFCC)
  • American Marketing Association
  • National Center for Missing and Exploited Children (NCMEC)
  • Family Focused Treatment Association (FFTA)
  • Society of Women Engineers
  • International Association for Social Work with Groups (IASWG)
  • American Association of Marriage and Family Therapy (AAMFT)
  • National Domestic Violence Hotline Affiliate Program

Certifications

  • Solution Focused Brief Therapy Certification
  • Certified Family Life Educator (CFLE) - program
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified in Child and Adolescent Needs and Strengths (CANS) Assessment
  • Certified Protection Officer (CPO)
  • Child Welfare Casework Practice Certification
  • Family Development Credential (FDC) - University of Connecticut
  • Microsoft Certified Systems Engineer (MCSE)

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