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Skills

  • Local arts and culture
  • Room assignments
  • Problem-solving skills
  • Time management
  • Detailed transaction logging
  • Cash Handling
  • Multi-tasking between inquiries and reservations
  • Customer satisfaction improvement
  • Collaboration with sales and marketing teams
  • Award-winning service

Work Experiences

  • Greeted incoming passengers politely and directed them to their seats to speed up the boarding process.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Advised
  • Solved
  • Every guest who approached the front desk was greeted with a friendly demeanor from me.
  • Cheerfully answered the phone and directed calls to the appropriate guest or department.
  • Sought advice.
  • Was in charge of all front desk operations, keeping an eye on the hotel's reputation, employee productivity, and operational efficiency.
  • Identified
  • Delivered requested items to the rooms of the guests.

Summaries

  • Employee who thinks critically and manages her time well.
  • Multitasker and planner who is smooth and efficient.
  • Looking for a job as a manager at a high-end hotel.
  • A friendly, bilingual Flight Attendant with exceptional customer service skills.
  • Looking for a position as a manager at a reputable hotel or resort.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Service-driven
  • Versatile
  • Easily adaptable to fast-paced, high-pressure situations.
  • Pursuing a position as a Crew Member with the goal of providing excellent customer service to passengers.

Accomplishments

  • Formulated strategies for upselling premium room upgrades, increasing revenue per guest by $5 on average.
  • Consistently achieved upselling goals, generating an additional $12 in monthly revenue.
  • Created customized guest profiles in process that allowed for more personalized service, increasing repeat business by 18%.
  • Analyzed guest feedback data to identify and address recurring issues, improving guest review scores on HubSpot by 78%.
  • Collaborated with team of 9 in the development of metric.
  • Handled high-volume cash transactions at the front desk while consistently balancing accounts with 26% accuracy.
  • Created an employee engagement plan that reduced front desk staff turnover by 24%, contributing to a more consistent guest experience.
  • Partnered with the marketing team to promote hotel loyalty programs, contributing to a 38% increase in membership sign-ups.
  • Effectively managed multi-line phone systems under high call volumes, reducing average call time by 65%.
  • Collaborated with housekeeping and maintenance teams to ensure rapid response to guest issues, reducing complaint resolution time by 71%.

Affiliations

  • Administrative Professionals Conference (APC) Attendee
  • International Tourism Management Consortium
  • Certified Travel Counselor (CTC)
  • International Air Transport Association (IATA) Travel Accreditation
  • Communications Workers of America (CWA) – Hospitality Chapter
  • Project Management Institute
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Marketing Association

Certifications

  • Guest Experience Management Certification - Cedar Works
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospitality Housekeeping Executive (CHHE) - American Hotel & Lodging Educational Institute (AHLEI)
  • First Aid/CPR Certified
  • Hotel Property Management Software Training – Salesforce
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Salesforce
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)

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