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Skills

  • Delinquency Rate Reduction
  • First Aid/CPR
  • Operational improvement
  • Relationship development
  • Loss mitigation process optimization
  • Advanced problem-solving skills
  • Category equipment
  • Process improvement
  • Regulatory compliance
  • Early intervention for high-risk clients

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Transported HubSpot to 6 months customer locations.
  • Analyzed trends across the West Coast.
  • Achieved a 65% improvement in efficiency.
  • Championed technology adoption such as Jira, resulting in a 43% improvement in departmental procedural efficiency.
  • Avoided 21% of potential default losses.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.
  • Oversaw the delivery of process project by procedure team, which resulted in method.
  • Achieved a 42% lower default rate.
  • Authored loss mitigation policy manuals, detailing standard operating procedures and compliance measures across multiple service lines.

Summaries

  • Adjusted loss mitigation strategies.
  • Loss Mitigation Manager with extensive experience in banking regulations and procedures.
  • Collaborated with legal and compliance teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Cut foreclosure timelines by 18%.
  • Comprehensive experience in collaborating with legal and compliance teams to restructure loan agreements in full regulatory adherence, reducing litigation risks by 74%.
  • Data-driven professional recognized for market trend analysis.
  • Creative problem-solver skilled in designing client-friendly repayment and loan modification plans that minimized write-offs and increased repayment success rates by 26%.
  • Achieved a 39% foreclosure reduction over 6 months.

Accomplishments

  • Designed metrics tracking reports, giving executives real-time insights into portfolio health across the West Coast, facilitating timely intervention.
  • Led negotiations with third-party investors and servicers, reducing overall loss exposure by 30% while successfully retaining high-value assets.
  • Led regional rollout of a foreclosure moratorium program across the Midwest, reducing client foreclosure rates by 34% in the first the past year.
  • Resolved product issue through consumer testing.
  • Achieved a 80% year-over-year reduction in loan default rates by spearheading innovative hardship programs tailored to individual borrowers.
  • Advanced cross-collaboration efforts with tech teams to integrate HubSpot, boosting data accessibility and enhancing mitigation accuracy by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of program.
  • Documented and resolved metric which led to initiative.
  • Orchestrated the swift resolution of complex property title disputes by coordinating with legal and vendor teams, reducing average resolution time by one year.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • Conference on Consumer Finance Law (CCFL)
  • Commercial Loan Workouts & Forbearance Strategies Workshop
  • Certified Mortgage Banker (CMB) Program
  • Certified Professional in Loss Mitigation (CPLM)
  • Foreclosure Prevention Taskforce Member
  • Association for Credit Management Professionals
  • Council of Loan Servicers & Risk Management Professionals
  • Financial Counselors Association Participation

Certifications

  • Certified Credit Risk Manager (CCRM) - 2016
  • CompTIA A+ Technician
  • Salesforce
  • Ethics for Loss Mitigation Teams Certification - Microsoft Excel
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Legal Manager (CLM) - 2024
  • Certified in Risk and Information Systems Control (CRISC) - Summit Group
  • Real Property Administrator (RPA) Certification - 2019
  • Loan Risk Management Certification - framework - 2021
  • Certified Information Privacy Professional (CIPP) - 2017

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