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Skills

  • Customer service excellence
  • Budgets
  • Microsoft Office Suite proficiency
  • Vendor relationship management
  • Communications
  • Sorting and labeling
  • Organization
  • Security awareness
  • Problem resolution
  • Corporate event planning

Work Experiences

  • Coordinated scheduling for operations meetings and events, ensuring no conflicts and increasing meeting efficiency by 74% over two years.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Decreased missed calls by 18%.
  • Client payments for Salesforce were collected, and account balances were updated.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Managed a multi-line telephone system that handled over 8 calls per day on my own.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Coordinated scheduling for product meetings.
  • Collected client feedback continuously.

Summaries

  • Reception Coordinator is a multi-talented Reception Coordinator who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for outstanding interpersonal, client, and professional communication skills in data analysis.
  • Emergency response and special security procedures have been taught to him.
  • Professional Receptionist with experience in administrative support and customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accommodated dynamic business needs.
  • Detail-oriented Reception Coordinator with experience in planning, managing and coordinating corporate events.
  • Dedicated to providing outstanding support to team members and clients.
  • Data entry, database management, and scheduling are all skills that have been honed.

Accomplishments

  • Negotiated supplier contracts, resulting in a 54% reduction in annual supply chain costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped office supply ordering procedures, reducing order errors by 42% and ensuring availability of critical supplies.
  • Coordinated system upgrades on office scheduling software, increasing scheduling accuracy by 31%.
  • Led the revamp of office space layout, improving overall space utilization by 83% and employee comfort.
  • Documented and resolved category which led to program.
  • Monitored office budgets and expenses, reducing overall operational costs by 54% through careful financial management.
  • Led initiatives to optimize front-desk operations using Tableau, achieving 14% improvement in efficiency.
  • Managed all logistics and planning for office events, including budgeting, supplier coordination, and venue selection for up to 4 attendees.
  • Reduced client complaint resolution time by 19% by implementing new communication and prioritization strategies.

Affiliations

  • International Facility Management Association (IFMA)
  • Society of Women Engineers
  • National Association for Women in Business (NAWBO)
  • National Office Managers Association (NOMA)
  • International Customer Service Association (ICSA)
  • Toastmasters
  • American Management Association (AMA)
  • Association of Information Technology Professionals
  • Global Customer Service Association (GSCA)
  • Lions Club

Certifications

  • First Aid/CPR Certified
  • National Receptionists Association Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Travel and Scheduling Coordinator
  • Virtual Meeting and Event Hosting Certification
  • Certified Conference and Events Professional (CCEP)
  • Time Management and Prioritization Certification - Jira
  • Project Management Professional (PMP)
  • Effective Complaint Resolution Training - Salesforce
  • Salesforce

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