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Skills

  • Project Planning
  • Writing reports
  • Office management
  • Transcription and dictation
  • Executive presentations
  • Multi-line phone proficiency
  • Spreadsheet management
  • Bookkeeping
  • Presentation design
  • Data entry

Work Experiences

  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Used budget management and strategic planning to quickly resolve system issues, effectively reducing customer complaints by 17%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Improved customer service ratings by 6% by training 15 new employees on proper phone handling techniques.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Wrote extremely precise internal and external letters and memos.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Achieved 7 years of clean audits at Brightline.

Summaries

  • Extensive data collection and extraction experience.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Corporate Services Assistant is an attentive and personable administrative support professional with 6 years of experience in fast-paced office environments.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 3 years of service.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Exceptional at adhering to strict financial controls and deadlines.

Accomplishments

  • Managed day-to-day office operations including vendor management, ensuring optimal office functionality and resolving operational issues quickly.
  • Implemented time-tracking software that improved employee productivity reports and reduced manual time-entry errors by 20%.
  • Monitored and improved compliance with corporate facilities policies, ensuring clean and efficient workspaces adhered to safety guidelines.
  • Collaborated with the finance team to track departmental budgets, improving expenditure forecasting accuracy by 71%.
  • Resolved product issue through consumer testing.
  • Automated corporate mail processing tasks using HubSpot, decreasing delivery time and manual sorting errors by 60%.
  • Instituted a workplace recycling program, reducing office waste by 62% and contributing to the company's sustainability goals.
  • Assisted with the management of multiple office renovations, ensuring that projects were completed on time and within budget.
  • Executed lease term negotiations for corporate offices, leading to a 10 annual reduction in rental costs while securing improved terms.
  • Successfully negotiated maintenance contracts with external vendors, reducing facility-related overhead costs by 80%.

Affiliations

  • Office Management Professionals Network
  • Office and Facilities Management Association
  • International Facility Management Association (IFMA)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Business Network International (BNI)
  • International Association of Administrative Professionals (IAAP)
  • Executive Assistants Organization (EAO)
  • Business Professionals of America (BPA)
  • Association of Executive Assistants and Administrative Professionals (AEAP)

Certifications

  • CompTIA Security+
  • Travel Risk Manager (TRM) Certification
  • Certified Meeting Professional (CMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Executive Assistant (CEA) Credential
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Privacy Professional (CIPP/US)
  • Lean Office Professional Certification
  • Certified International Professional Secretary (CIPS)

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