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Skills

  • Customer complaint resolution
  • Organization
  • Technical documentation
  • Operations monitoring
  • Process improvement
  • Data interpretation
  • Automated testing integration
  • Statistical Process Control (SPC)
  • Regulatory compliance
  • Gage Repeatability and Reproducibility (Gage R&R)

Work Experiences

  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Achieved 6 months of zero defects.
  • Achieved quicker identification of defective batches.
  • Oversaw testing procedures and ensured that tests were carried out in accordance with item specifications and protocol.
  • Authored standard operating procedures for quality control.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Collaborated with engineering teams.
  • Collaborated with engineering on design improvements, resulting in a 43% decrease in customer-reported non-conformities.
  • Chosen to lead the quality improvement initiative.
  • Inspected ServiceNow and compared it to industry standards to meet regulatory requirements.

Summaries

  • Aligned audits with Six Sigma standards.
  • Accomplished Senior Quality Technician with a strong background in risk assessment and mitigation. Reduced customer-reported defects by 36% while increasing overall product consistency through rigorous testing methods.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted product release time by 56%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at analyzing complaints.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 26% reduction in product waste.
  • Addressed quality concerns.
  • Ready to put 15 years of experience to work in order to meet system quality control goals.

Accomplishments

  • Conducted root cause analysis on returned products and adjusted internal processes, reducing return rates by 33% over 2023.
  • Successfully developed and executed a cross-departmental testing procedure for Power BI, leading to a faster verification phase and a 69% increase in time-to-market speed.
  • Formulated corrective and preventive action (CAPA) plans as a result of customer complaints, diminishing repeat issues by 49% within 2022.
  • Optimized sample testing and defect tracking processes, reducing product release delays by 76% and increasing on-time delivery rates.
  • Led root cause investigations on 18 product defects, recommending procedural improvements that reduced rejections by 36%.
  • Implemented cost-effective inspection techniques, reducing the budget for quality control by 74% while maintaining high compliance standards.
  • Managed the calibration of over 17 measurement systems, ensuring equipment met accuracy standards and reduced rework by 84%.
  • Collaborated with cross-functional teams to successfully implement failure mode and effects analysis (FMEA), removing 11 high-impact risks for critical product lines.
  • Developed and deployed real-time monitoring systems for critical production steps, reducing defects in key products by 77% % within several months.
  • Collaborated with team of 9 in the development of program.

Affiliations

  • ISO 9001:2015 Lead Auditor Certification Holder
  • Society of Manufacturing Engineers (SME) - Member
  • American Society of Safety Professionals
  • Council for Six Sigma Certification (CSSC)
  • Association for Computing Machinery
  • Institute of Industrial and Systems Engineers (IISE) Affiliation
  • Freemason
  • International Organization for Standardization (ISO) Auditor Certification
  • International Society of Automation (ISA) Member in Quality Control
  • Quality Management Institute (QMI) Membership

Certifications

  • Certified Calibration Technician (CCT) by ASQ
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Internal Quality Auditor Training
  • Corrective Action Preventive Action (CAPA) System Implementation Training
  • Failure Mode and Effects Analysis (FMEA) Certification
  • Root Cause Analysis Training Certification
  • Certified Lean Six Sigma Practitioner
  • SHRM Senior Certified Professional (SHRM-SCP)

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