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Skills

  • Clerical support
  • Data entry
  • Inspection reviews
  • Staff development
  • Legible report writing
  • Extremely organized
  • Product testing
  • Document scanning
  • Conflict resolution
  • Team management

Work Experiences

  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Analyzed and produced course-of-action reports, as well as escalating issues to management that were outside my area of expertise.
  • Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.

Summaries

  • Excellent observational, problem-solving, and decision-making skills, as well as a meticulous nature, unwavering integrity, and sound judgment.
  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • Firearms instructors who are well-versed in the proper use of firearms.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • In fast-paced standard settings, adept at writing reports, updating records, and juggling multiple tasks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professionally adept at handling and resolving conflicts.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Maintained compliance with federal and industry security guidelines, resulting in zero regulatory violations during audits over two years.
  • Collaborated with building management to enhance protocols, reducing incident response time by 37%.
  • Upgraded access control systems across Chicago, reducing unauthorized access attempts by 52%.
  • Utilized tactical surveillance equipment, improving situational awareness and emergency response efficiency by 76%.
  • Initiated safety training workshops that improved response times during emergencies by 79%.
  • Increased sales 2% over two years.
  • Completed advanced training in PMP, improving efficiency in high-pressure threat detection and response scenarios.
  • Conducted thorough threat assessments, successfully decreasing security risks by 49%.
  • Partnered with local law enforcement to develop emergency response drills, reducing operational downtime by 7 hours during crises.
  • Established improved physical security measures through collaboration with law enforcement, resulting in a 48% reduction in property damage.

Affiliations

  • Rotary International
  • Association of State Criminal Investigative Agencies (ASCIA)
  • Project Management Institute
  • National Safety Council (NSC)
  • American Medical Informatics Association
  • International Security Driver Association (ISDA)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Society of Human Resource Management
  • American Society of Safety Professionals (ASSP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Homeland Security Certified Professional (HSCP) by standard
  • Workplace Violence Prevention Certification from system
  • Physical Security Professional (PSP) by ASIS International
  • Certified Safety and Security Manager (CSSM) from standard
  • Private Security Guard License from Oregon Department of Public Safety
  • Certified Cyber Surveillance Analyst (CCSA) from method
  • Certified Surveillance Operator from program
  • Security+ Certification by metric for Cybersecurity Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)

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