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Skills

  • Weekly Payroll
  • CRM Systems
  • Credit and collections
  • Excel in method
  • Preventive maintenance procedures
  • Process improvement
  • GIS data development
  • Strong communication skills
  • Multi-Task Management
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a customer satisfaction score of 82%.
  • Adhered to safety protocols.
  • Analyzed hardware failure trends.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Collaborated on a cross-functional project that improved equipment utilization rates and reduced service requests by 54%.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved performance enhancements of 56%.
  • Adhered strictly to safety and quality assurance protocols, resulting in 14 consecutive audits with zero non-conformities.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analytical Trainee Technician with hands-on experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Design and development of successful initiative embedded software applications in the past.
  • Trainee Technician with 16 years of successful vendor management and workflow optimization experience.
  • Adaptive Trainee Technician.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved results within 6 months.
  • Adept Trainee Technician with a strong background in implementing automation software, increasing process speed by 65% and reducing annual labor costs by $14.
  • Adaptive Trainee Technician with a proven record of updating inventory systems, translating to improved product availability and operational accuracy by 20%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of process.
  • Created training documentation for new staff on troubleshooting and repair protocols for SAP, decreasing onboarding time by 8 weeks.
  • Provided timely and effective customer support, achieving a 62% satisfaction rate in 2017.
  • Supported system updates that resulted in 22% fewer user-reported issues over three years.
  • Monitored and maintained framework systems, ensuring service reliability and reducing operating costs by 3 over three years.
  • Resolved product issue through consumer testing.
  • Responded to urgent technical support calls, resolving 2 issues within the past year, improving service ticket closure rates.
  • Developed a parts forecast model that saved 18 in procurement costs annually.
  • Implemented real-time analytics for QuickBooks, boosting system accuracy by 27% within one year.

Affiliations

  • International Council of Nurses
  • Association for Manufacturing Technology (AMT)
  • Society of Maintenance & Reliability Professionals (SMRP)
  • Society of Human Resource Management
  • National Institute of Standards and Technology (NIST) Membership
  • American Society of Safety Professionals
  • National Association of Industrial Technology (NAIT)
  • Electronic Technicians Association International (ETA)
  • First Robotics Competition (Mentor or Participant)
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Fiber Optic Technician (CFOT) 2019
  • NATE Certification (North American Technician Excellence)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Electrical Technician (CET)
  • Certified SolidWorks Associate (CSWA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Manufacturing Technologist (CMfgT)
  • First Aid/CPR Certified
  • Microsoft Technology Associate (MTA): Networking Fundamentals

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