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Skills

  • Customer service and assistance
  • Skilled in conflict resolution
  • Budgets
  • Business operations
  • Supervision
  • Cross-functional team collaboration
  • Communications
  • First aid and CPR certified
  • Windows 7 expertise
  • Report analysis

Work Experiences

  • Kept an eye on the employees and visitors to see if they were acting suspiciously.
  • Ensured the safety of transport vehicles, passengers, and employees by conducting explosives residue tests.
  • Was in charge of procedure and metric equipment operational maintenance and calibration.
  • All security violations and duress alarms were dealt with quickly and effectively by me.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Was in charge of ensuring the safety of transportation operations at commercial airports and train stations.
  • Was in charge of securing a level 5-secured compound that housed more than 14 employees.
  • Used X-ray machines, metal detectors, and Garrett wands to inspect all luggage.
  • Unlocked rooms and suites for authorized contractors.
  • Devised strategies and plans to deal with security breaches.

Summaries

  • Qualified investigator with experience managing criminal justice cases in the past.
  • Versatile
  • Effectively detect and remove contraband, as well as prevent unauthorized access to sensitive areas.
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Determined sales and marketing professional with 12 years of experience in process industry.
  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Certified in OSHA and OSHA by Transportation Security Officer.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Service-driven

Accomplishments

  • Earned Scrum Master in 2021, demonstrating advanced knowledge in threat detection and safety protocol enforcement.
  • Collaborated with team of 9 in the development of system.
  • Evaluated daily security reports for recurring issues, proactively implementing corrective actions that improved security review pass rates by 68%.
  • Collaborated with local law enforcement to defuse initiative, ensuring safety without downtime for airport operations.
  • Managed and processed 7 passengers daily, consistently meeting TSA throughput goals while maintaining high security standards.
  • Developed new operational reporting system that improved response times to security alerts by 56%, enhancing incident containment rates.
  • Collaborated with management to revise Standard Operating Procedures, which reduced procedural errors by 20% across the department.
  • Trained new hires on TSA rules and security protocols, improving team compliance by 16% within the first 17 months.
  • Proactively identified and addressed 13 suspicious items in luggage, ensuring no service interruptions at screening checkpoints.
  • Participated in special security operations and covert inspections, directly contributing to airport’s 44% improvement in compliance ratings.

Affiliations

  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Marketing Association
  • Toastmasters
  • Certified Fraud Examiner (CFE) Program
  • Homeland Security Information Network (HSIN) Member
  • Society of Human Resource Management
  • International Council of Nurses
  • Professional Association for Federal Criminal Investigators (PAFCI)
  • Certified Protection Professional (CPP) Certification Affiliation Group

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Airport Badge Office Sub-Processor Certification Colorado
  • International Air Transport Association (IATA) Security Management Diploma
  • Certified in Aviation Disaster Preparedness
  • Transportation Worker Identification Credential (TWIC)
  • Passenger and Baggage Screening Certification (TSA)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe

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