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Skills

  • Public speaking
  • Operational improvement
  • Document scanning
  • Customer service excellence
  • User interface understanding
  • Interpersonal and written communication
  • Vendor relationship management
  • Data Management
  • Risk management processes and analysis
  • Data entry

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept track of everything.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Got better.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Responded quickly to customer concerns and resolved standard issues using client relations and quality assurance.
  • Raised the stakes.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Customer service specialist with 17 years of category experience who is dedicated and detail-oriented.
  • Retail Director is articulate and driven to succeed.
  • Offering performance reporting and risk assessment, meticulous leader and strategic planner with broad managerial acumen.
  • Service-driven
  • Innovative
  • Dependable
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Ambitious

Accomplishments

  • Partnered with HR to enhance employee onboarding programs, resulting in a 32% improvement in first-year retention rates across 8 stores.
  • Collaborated with marketing to initiate a targeted campaign, driving an 24% surge in foot traffic within 6 months.
  • Resolved product issue through consumer testing.
  • Negotiated and secured a multi-year vendor contract, saving Lakeside Partners 5 annually through improved vendor terms and conditions.
  • Spearheaded revenue generation strategies that led to a 32% increase in overall annual sales, surpassing budget goals for 2022.
  • Directed the successful opening and launch of 12 new stores in Austin, exceeding projected first-quarter sales by 80%.
  • Developed and executed a digital marketing strategy that resulted in a 64% increase in online-to-store conversions for method.
  • Introduced a new sales incentive program, leading to a 23% increase in individual sales performance across 17 sales associates.
  • Instituted weekly leadership training sessions for store managers, contributing to a 31% improvement in leadership engagement scores within the past year.
  • Led the adoption of a new mobile payment system, shortening check-out times by 85% and increasing customer throughput during peak hours.

Affiliations

  • Rotary International
  • National Association of Chain Drug Stores (NACDS)
  • Society for Human Resource Management (SHRM)
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Retail Federation (NRF)
  • American Marketing Association
  • Global Retail Marketing Association (GRMA)
  • Retail Operations Committee
  • International Council of Shopping Centers (ICSC)
  • Association for Talent Development (ATD)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Omni-Channel Retail Professional (CORP) 2022
  • Global Supply Chain and Vendor Management Certification (GSCVM), process
  • Executive Program in Retail Innovation, initiative
  • Project Management Professional (PMP) - Project Management Institute
  • Sales and Operations Planning Certified Professional (S&OPCP), Meridian
  • Certified Store Manager (CSM) - National Retail Federation
  • Google Certified Professional Cloud Architect
  • Certified Retail Management Professional (CRMP)

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