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Skills

  • Office Workflow Streamlining
  • Calendar Management (ServiceNow)
  • Patient intake management
  • Relationship development
  • Budgets
  • Cash and credit handling
  • Electronic Health Records (EHR) Systems
  • Time management
  • Customer service excellence
  • MS Office

Work Experiences

  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Broadened the clinic’s outreach.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Coordinated patient follow-ups.
  • Kept meticulous records of office inventories and ordered additional supplies for $14.
  • Audited treatment plans.
  • Achieved results over 17 months.
  • Coordinated scheduling for 15 chiropractic providers, reducing appointment gaps by 17% and maximizing daily patient throughput.
  • Contributed to 42% new patient growth.

Summaries

  • Chiropractic Administrative Assistant with a strong track record.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Advanced knowledge of scheduling software.
  • Microsoft Excel advanced abilities
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Achieved a 45% enhancement in record completeness.
  • With over 5 years of experience in the procedure industry, I am committed to organization and collaboration.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.

Accomplishments

  • Supported chiropractors by preparing patient charts and verifying insurance eligibility, ensuring treatment compliance and timely reimbursements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the implementation of clinic-wide email and text reminders for patient appointments, leading to a no-show reduction of 61% over a one year period.
  • Collaborated with team of 13 in the development of initiative.
  • Organized special events and educational seminars for patients, contributing to increased community engagement and a 47% growth in new patient inquiries.
  • Provided technical support to chiropractic staff for patient management software, ensuring smooth operations and reducing system downtime by 15% hours per week.
  • Successfully implemented a feedback collection process that captured patient concerns and directly led to improvements in customer satisfaction scores by 22%.
  • Developed and maintained effective relationships with third-party vendors, resulting in renegotiations that saved the clinic approximately $3 annually.
  • Assisted in budget preparation and monthly reporting, identifying areas to cut operational costs, achieving annual savings of $8.
  • Created custom templates for intake forms, improving the patient onboarding process and reducing intake times by 39% minutes per patient.

Affiliations

  • National Association of Social Workers
  • National Association of Healthcare Access Management (NAHAM)
  • Project Management Institute
  • Jaycees
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • EHR Systems Certified Professional through method
  • Board-Certified Chiropractic Administrative Assistant Association
  • Certified Medical Office Manager (CMOM) Program
  • Ambassador, Confidential Records Management in Healthcare (CRMH)

Certifications

  • Certified Professional Coder (CPC) - metric
  • Certified Microsoft Office Specialist (MOS) - Microsoft
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Vendor Contract Negotiation – Ironclad Systems
  • Certification in Insurance and Billing Coding – Harbor & Co.
  • ICD-10-CM/PCS Certified Trainer – American Health Information Management Association (AHIMA)
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Allied Health Office Manager Certification – Meridian
  • Medical Office Administrative Assistant Certification - Northwind

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