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Skills

  • Paperwork error reduction
  • Office Workflow Streamlining
  • Front Desk Reception Management
  • Attention to detail
  • Team management
  • Professional telephone etiquette
  • Supervision
  • Calendar Management (ServiceNow)
  • Customer service
  • Patient communication

Work Experiences

  • Created a welcoming environment.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Designed systems for tracking continuing care protocols.
  • Contributed to 42% new patient growth.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Adhered strictly to HIPAA guidelines.
  • Achieved a 59% reduction in office supply costs.
  • Created a monthly newsletter for patients and the local community, broadening the clinic’s outreach and increasing patient intakes by 32% over 2 months.
  • Assisted with chiropractic events and workshops.

Summaries

  • For a busy system practice, a capable Chiropractic Administrative Assistant capable of handling all medical administrative needs.
  • Accomplished Chiropractic Administrative Assistant.
  • Accomplished Chiropractic Administrative Assistant with expertise in vendor negotiations, successfully reducing office supply costs by 55% while maintaining high operational standards.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Clear understanding of quality assurance and stakeholder engagement as well as risk assessment training.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Proven experience in framework and standard environments, as well as knowledge of provider requirements.
  • Assisted patients promptly.
  • Achieved a 45% enhancement in record completeness.
  • Achieved a 53% reduction in appointment gaps.

Accomplishments

  • Documented and resolved category which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized special events and educational seminars for patients, contributing to increased community engagement and a 47% growth in new patient inquiries.
  • Implemented a paperless filing system that improved patient record retrieval speed by 38%, enhancing front office productivity and accuracy.
  • Collaborated with team of 13 in the development of initiative.
  • Managed communication between chiropractic staff and external healthcare providers, streamlining patient referrals that improved referral response time by 25% days.
  • Managed over 12 daily chiropractic appointments, ensuring efficient scheduling and reducing patient wait times by 19% through the use of peak flow optimization techniques.
  • Utilized industry-specific software such as Tableau to manage over 16 active patient records while ensuring compliance with HIPAA regulations.
  • Successfully implemented a feedback collection process that captured patient concerns and directly led to improvements in customer satisfaction scores by 22%.
  • Created custom templates for intake forms, improving the patient onboarding process and reducing intake times by 39% minutes per patient.

Affiliations

  • Ambassador, Confidential Records Management in Healthcare (CRMH)
  • Member, Chiropractor Office Efficiency and Sustainability Network (COESN)
  • Society of Human Resource Management
  • Certified Member, Chiropractic Insurance and Reimbursement Task Force
  • Coordinator, Annual Healthcare Documentation Initiative
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Society of Women Engineers
  • Membership, American Association of Healthcare Administrative Management
  • Rotary International
  • Certified Medical Office Manager (CMOM) Program

Certifications

  • Certified Healthcare Access Associate (CHAA) - initiative
  • Certification in Insurance and Billing Coding – Harbor & Co.
  • OSHA Compliance Certification - Harbor & Co.
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Medical Office Administrative Assistant Certification - Northwind
  • Certified Chiropractic Assistant (CCA) – Lakeside Partners
  • CompTIA Network+
  • Salesforce

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