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Skills

  • Family services
  • Positive learning process
  • Product testing
  • Operational improvement
  • Client-focused
  • Data analysis
  • Staff development
  • Microsoft Office Suite
  • Bilingual in Portuguese
  • Territory Sales Experience

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Sought advice.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Recommendation
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Won

Summaries

  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Over 18 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Dependable
  • Innovative
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Determined sales and marketing professional with 6 years of experience in framework industry.
  • Family Services Specialist with 11 years of successful client relations and strategic planning experience.

Accomplishments

  • Improved the accessibility of family counseling services by 29% through the development of new outreach initiatives and partnerships.
  • Monitored and tracked the progress of client families, achieving a 75% success rate in ensuring compliance with scheduled appointments and required interventions.
  • Secured emergency housing for 14 families in crisis situations, reducing instances of homelessness by 24% in the service area.
  • Created community coalitions that connected families with local resources, resulting in a 61% increase in access to food, housing, and healthcare services.
  • Utilized trauma-informed practices to de-escalate high-stress situations, reducing family crises occurrence by 50% over 12 months.
  • Regularly evaluated the performance of family support programs, resulting in a 70% improvement in service effectiveness over 2024.
  • Implemented new case planning software to streamline family service documentation, reducing administrative errors by 40%.
  • Successfully advocated for changes in child welfare policies, leading to a 70% increase in support for foster families in Portland.
  • Partnered with legal and healthcare professionals to develop comprehensive care plans, increasing positive family outcomes by 33% over 8 months.
  • Administered client assessments utilizing state-approved tools, referring 8 families per month to critical services including housing and financial aid programs.

Affiliations

  • Association for Computing Machinery
  • Council on Accreditation (COA) – Child and Family Services Certification
  • Certified Domestic Violence Specialist (CDVS) – State Certification
  • International Association of Administrative Professionals
  • National Institute for Trauma and Loss in Children (TLC)
  • Association for Child Life Professionals (ACLP)
  • Family-Based Health Association (FBHA)
  • Child Advocacy Centers National Certification (CAC)
  • Partnership for Strong Families Community Engagement
  • Toastmasters

Certifications

  • Certified Family Counselor (CFC), category
  • Certified Financial Social Worker (CFSW), Financial Social Work Certification Program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Youth Resilience Practitioner (CYRP), Resilience Tools
  • Certified Child Welfare Law Specialist (CWLS) - National Association of Counsel for Children (NACC)
  • Substance Abuse Counselor (Licensed or Certified), process
  • Early Childhood Family Specialist Certification, procedure
  • Family Support Specialist Certification, framework
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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