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Skills

  • Microsoft Office Suite
  • Hardware evaluation
  • Clerical support
  • Strong verbal communication
  • Contract auditing
  • Communications
  • Excellent communication
  • Community resources
  • Interpersonal and written communication
  • Data Management

Work Experiences

  • Invented
  • Won
  • Got better.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Recognized and reported signs and symptoms of violence, abuse, and neglect so that they could be addressed right away.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Advised

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Excellent Family Services Specialist with a strong emphasis on domestic violence prevention and education.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Seasoned
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Fluent in both English and Spanish.
  • Determined sales and marketing professional with 6 years of experience in framework industry.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Managed a caseload of 10 families, ensuring prompt service coordination and reducing missed deadlines by 72%.
  • Created streamlined intake processes that reduced case assessment times by 18 hours, resulting in more efficient service delivery for families in crisis.
  • Successfully advocated for changes in child welfare policies, leading to a 70% increase in support for foster families in Portland.
  • Spearheaded a community outreach program that connected 5 at-risk families to crucial services, such as food pantries and crisis intervention.
  • Collaborated with team of 18 in the development of metric.
  • Established partnerships with local schools to provide educational resources for children in low-income households, boosting school attendance by 35%.
  • Trained and mentored junior Family Services Specialists, improving team performance and reducing employee turnover by 25% over 2018.
  • Partnered with legal and healthcare professionals to develop comprehensive care plans, increasing positive family outcomes by 33% over 8 months.
  • Regularly evaluated the performance of family support programs, resulting in a 70% improvement in service effectiveness over 2024.
  • Facilitated mediation and conflict resolution between family members, achieving a 55% reduction in family disputes and improving long-term stability.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • American Public Human Services Association (APHSA)
  • American Professional Society on the Abuse of Children (APSAC)
  • International Council of Nurses
  • Family-Based Health Association (FBHA)
  • Child Welfare League of America (CWLA)
  • Council on Accreditation (COA) – Child and Family Services Certification

Certifications

  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Public Accountant
  • Trauma-Informed Care Certification method
  • Certified Community Action Professional (CCAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Domestic Violence Specialist (CDVS), initiative

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