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Skills

  • Grief support training
  • Medical terminology proficiency
  • Diagnostic test scheduling
  • HCPCS expert
  • Hospice care coordination
  • Cultural competence in healthcare
  • Intravenous therapy
  • Community advocate
  • Compliance with healthcare regulations
  • Family planning services education

Work Experiences

  • Achieved reduction in patient complaints by 68% by maintaining a proactive approach to resolving care coordination issues.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Oversaw 13 nurses and nursing activities in a 13-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Achieved a 47% improvement in adherence rates.
  • Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.
  • Was in charge of providing direct care to up to 6 patients on a 17-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.

Summaries

  • Bringing a 2-year track record of nursing success and seeking a Nurse Navigator position with a procedure facility.
  • Willing to take on a large caseload while maintaining personal relationships.
  • Dedicated, hardworking, and experienced procedure Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Focused on advancing expertise in process improvement while fostering innovation.
  • Nurse Navigator with 13 years of successful project management and client relations experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Uses a broad understanding of general nursing theory to work independently in areas such as patient care, resource management, and other areas of professional practice.
  • Leader who prioritizes quality and efficiency.

Accomplishments

  • Revamped intake procedures for high-risk patient populations, resulting in a 29% enhancement in case management efficiency and faster intervention times.
  • Implemented a new triage protocol that prioritized patients based on acuity, speeding up diagnostic interventions and reducing wait times by 76%.
  • Resolved product issue through consumer testing.
  • Implemented a webinar series on procedure education, impacting patient self-management behaviors and leading to fewer unplanned admissions.
  • Provided crucial health education and resources for patients and families, contributing to a 20% increase in patient satisfaction and engagement scores.
  • Facilitated timely diagnostic tests and procedures, decreasing overall patient wait times by 30%; streamlined the scheduling process to ensure quick access to care.
  • Led patient chart audits and compliance checks, achieving a 78% increase in adherence to regulatory standards while reducing documentation errors.
  • Reduced average patient length of stay by 41% through close collaboration with discharge planners and medical staff at Phoenix.
  • Collaborated with team of 7 in the development of framework.
  • Successfully completed CPA to supplement expertise in patient navigation and improve patient advocacy efforts.

Affiliations

  • National Conference for Nurse Practitioners (NCNP)
  • Advanced Practitioner Society for Hematology and Oncology (APSHO)
  • American Public Health Association (APHA)
  • Association of Community Cancer Centers (ACCC)
  • Institute for Healthcare Improvement (IHI) Open School
  • National Commission on Certification of Physician Assistants (NCCPA)
  • Association for Supply Chain Management (APICS)
  • Alliance of Professional Health Advocates (APHA)
  • Case Management Society of America (CMSA)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Certified Emergency Nurse (CEN) - Board of Certification for Emergency Nursing (BCEN)
  • Certified Case Manager (CCM) – 2021
  • Holistic Nurse Certification (HNB-BC) - American Holistic Nurses Credentialing Corporation
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Chronic Care Professional (CCCP) - Vantage
  • Certified Heart Failure Nurse (CHFN) Harbor & Co.
  • Certified Managed Care Nurse (CMCN) Beacon Labs
  • Certified Public Accountant
  • Case Management Certification (CCM) - Brightline
  • Public Health Nurse Certification (PHN) - Vantage

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