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Skills

  • Case management
  • Nurse navigator program development
  • Collecting vitals
  • Operational efficiency improvement
  • Home care
  • Hospice care coordination
  • Trauma recovery
  • Patient and family advocacy
  • Diagnostic test scheduling
  • Care coordination across multiple departments

Work Experiences

  • Achieved results within the first 4 months.
  • Led a successful 8-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
  • Achieved a 45% decrease in readmission rates.
  • Achieved an average success rate of 40%.
  • Checked in on 9 patients to see if they were sticking to their post-discharge medical and lifestyle plans.
  • Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish.
  • Achieved reduction in patient complaints by 31%.

Summaries

  • Accomplished in navigating patients through acute care.
  • Nurse Navigator is a multi-talented Nurse Navigator who is consistently rewarded for planning and operational improvements.
  • Known for providing individualized, best-in-class care.
  • With 18 years of experience and a specialty in performance reporting, I am a caring and certified Nurse Navigator.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Nurse Navigator uses critical thinking, initiative, and expertise in stakeholder engagement to help patients achieve optimal health, reduced hospitalization, and improved quality of life.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and vendor management.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Provided crucial health education and resources for patients and families, contributing to a 20% increase in patient satisfaction and engagement scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Diagnosed opportunities for operational process improvement in patient care, contributing to a 43% increase in workflow efficiency.
  • Collaborated with physicians, social workers, and discharge planners to ensure care was provided in a timely manner, reducing the length of stay by 42% at Chicago.
  • Revamped intake procedures for high-risk patient populations, resulting in a 29% enhancement in case management efficiency and faster intervention times.
  • Collaborated with team of 7 in the development of framework.
  • Implemented standardized discharge procedures, significantly improving the patient transition experience and decreasing readmissions by 19% at Chicago.
  • Successfully coordinated a multi-department initiative to improve patient care navigation for oncology patients, resulting in 61% better treatment adherence rates.
  • Documented and resolved initiative which led to process.
  • Streamlined patient transfer processes between care units, shortening transfer times by 39% and improving resource utilization.

Affiliations

  • Alliance of Professional Health Advocates (APHA)
  • National Institutes of Health (NIH) Clinical Center Research Directorate Board
  • Rotary International
  • Member, Nurse Practitioners in Women’s Health (NPWH)
  • Academy of Oncology Nurse & Patient Navigators (AONN)
  • Case Management Society of America (CMSA)
  • National Association of Social Workers
  • Institute for Healthcare Improvement (IHI) Open School
  • National Commission on Certification of Physician Assistants (NCCPA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Pediatric Nurse (CPN), Summit Group, 2020
  • Certified Occupational Health Nurse (COHN) - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Chronic Care Professional (CCCP) - Vantage
  • Certified Hospice and Palliative Nurse (CHPN) - 2020
  • Project Management Professional (PMP)
  • Trauma Nursing Core Course (TNCC) Certification process
  • Certified Case Manager (CCM) – 2021
  • Certified Business Analysis Professional (CBAP)
  • Women’s Health Nurse Practitioner Certification (WHNP-BC) - Cedar Works

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