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Skills

  • Archiving and records management
  • Project organization
  • Legal and regulatory compliance understanding
  • Workflow coordination
  • Content audits for accuracy
  • Knowledge of industry-specific documentation standards
  • First Aid/CPR
  • Operational efficiency improvement through documentation
  • Content management systems (CMS) proficiency
  • Confidential Document Handling

Work Experiences

  • Aided in the troubleshooting of documents, including corrupt documents and files.
  • Compared incoming data to quality, integrity, and accuracy standards, found flaws, and implemented timely fixes.
  • End-user documentation was updated to reflect system changes.
  • Collaborated with internal team members to find proactive solutions to problems.
  • Provided contract development teams with training on proper responses and contract flexibility.
  • Examined contract documents for ambiguity and inconsistencies in the documents and specifications.
  • Collaborated with internal staff to process documents and send them to the closing department.
  • Worked with the development team to assess the technical documentation requirements.
  • Worked with clients to review contracts, respond to questions, and determine special circumstances.
  • Uploaded company policies and procedures to EDMS, which were then routed for approval and training.

Summaries

  • Documentation Analyst with a proven track record of analyzing, processing, and securing procedure documents by codifying and enforcing top-notch systems.
  • Growth mindset and eagerness to assist the team in moving the company forward with any task.
  • Document Control Specialist with experience storing, managing, and maintaining company and project documents with accuracy and quality in mind.
  • Professional in document management with experience managing processes for master documentation and archives.
  • Costs were consistently reduced while profits were increased.
  • Achieved 35% improvement in document turnaround time through the development and implementation of robust version control methods.
  • Experience as a Documentation Specialist ensuring that an organization's documents are stored effectively and are easily accessible to employees.
  • Providing expertise in document creation, organization, and management for initiative requirements.
  • Understanding of filing systems and standards is required.
  • Strong organizational and multitasking skills, as well as the ability to work independently.

Accomplishments

  • Developed and maintained comprehensive process documentation for customer success, leading to a 69% reduction in errors and rework.
  • Reviewed and updated user manuals for Power BI, contributing to a 39% increase in customer satisfaction ratings.
  • Developed training materials and led workshops that increased team proficiency with SAP documentation by 18%.
  • Assisted in the successful rollout of procedure by developing step-by-step integration manuals, ensuring minimal downtime for users.
  • Led a research project to benchmark company documentation practices against industry leaders, resulting in process improvements.
  • Documented and resolved standard which led to initiative.
  • Mentored a team of junior documentation analysts, guiding them to adopt more efficient documentation methodologies.
  • Designed and implemented document workflows across 7 departments, achieving a 73% reduction in approval time.
  • Improved version control processes by introducing new document management procedures, reducing document confusion among team members by 85%.
  • Standardized documentation templates that improved the consistency and professionalism of reports across Beacon Labs.

Affiliations

  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Institute of Certified Records Managers (ICRM)
  • Content Strategy Alliance
  • Association for Information and Image Management (AIIM)
  • Freemason
  • Association of Records Managers and Administrators (ARMA)
  • Association of Information Technology Professionals
  • Enterprise Content Management (ECM) Practitioner

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Technical Writer (CTW)
  • Lean Six Sigma Green Belt (LSSGB)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Professional (CIP) - Phoenix
  • Six Sigma Black Belt (SSBB)
  • ServSafe

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