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Skills

  • Document conversion
  • Meeting arrangements
  • Bookkeeping
  • Scheduling
  • Business correspondence
  • Customer relations and communications
  • Program files maintenance
  • Spreadsheet management
  • Sorting and labeling
  • Writing reports

Work Experiences

  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Received and processed requests for medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 8 ring.
  • Created method presentations that were both informative and appealing.
  • Followed all facility, company, and legal policies.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.

Summaries

  • Precise and well-organized, with a thorough understanding of metric offices and Microsoft Excel applications.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Proven track record of updating offices and increasing overall productivity.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Customer service and conflict resolution skills are excellent.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • For procedure, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Program Support Clerk is a dependable and enthusiastic Program Support Clerk with 17 years of front desk management experience.

Accomplishments

  • Developed tracking tools in Tableau that improved monitoring of expenses, ensuring alignment with budget forecasts and reducing discrepancies.
  • Reduced document processing times by 34% by implementing an automated routing system, increasing administrative department efficiency.
  • Provided key administrative support in quality control audits, helping the division maintain ISO certification for another 3 years.
  • Responded to over 10 inquiries from staff and external stakeholders, providing resolution in an expedient and professional manner.
  • Processed over 5 reimbursement requests error-free, ensuring all documentation was compliant with organizational policies and guidelines.
  • Organized and coordinated 3 successful operational meetings, ensuring all materials were prepared and disseminated in advance.
  • Tracked key program performance metrics, which identified 4 areas for improvement that aligned with upcoming fiscal year goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Updated and maintained program policies database with new entries from 2023, ensuring all staff had access to current information and best practices.
  • Completed and checked high volumes of data entry, maintaining a 79% accuracy level over several months.

Affiliations

  • Mid-Atlantic Clerks and Secretaries Association Member 2022
  • Lions Club
  • American Society for Public Administration (ASPA) Member
  • Certified Government Financial Manager (CGFM) 2019 - Association of Government Accountants
  • International Association of Administrative Professionals
  • American Management Association (AMA)
  • Jaycees
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Procurement Professional (CPP) - Next Level Purchasing Association 2022
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Administrative Professional (CAP) - Brightline, 2023
  • Certified Document Controller Professional (CDCP) - Brightline, 2021
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Program Planner (CPP) - American Academy of Project Management (AAPM), 2024
  • Certified Associate in Project Management (CAPM), Project Management Institute - 2023

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