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Skills

  • Cross-functional team collaboration
  • Spreadsheet management
  • Documentation and control
  • Filing and data archiving
  • Sorting and labeling
  • AP/AR proficiency
  • Office administration
  • Accounting familiarity
  • Meeting minutes
  • Employee timesheet processing

Work Experiences

  • Made new physical and electronic files.
  • Use computer programs and filing systems to enter data.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Developed and implemented records handling standard operating procedures.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created new filing and organizational procedures that helped the company save $14 per three years in labor costs.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 8 ring.
  • Was in charge of preparing information and documentation mailings.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Wrote extremely precise internal and external letters and memos.

Summaries

  • Prepared to bring 2 years of experience to Brightline and take on a new and challenging role.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Program Support Clerk is a dependable and enthusiastic Program Support Clerk with 17 years of front desk management experience.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.

Accomplishments

  • Led project to digitize thousands of records, improving data retrieval times and contributing to a 33% boost in overall office efficiency.
  • Assisted in preparing financial summaries and forecasts, improving the budgeting processes and helping to better plan program resources.
  • Completed and checked high volumes of data entry, maintaining a 79% accuracy level over several months.
  • Created and monitored budget tracking reports that identified $16 in potential savings, reducing operational overspend and increasing efficiency.
  • Reduced document processing times by 34% by implementing an automated routing system, increasing administrative department efficiency.
  • Processed over 5 reimbursement requests error-free, ensuring all documentation was compliant with organizational policies and guidelines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a filing system that improved document retrieval time by 33% and ensured quick access to essential records.
  • Developed system to improve document version control, decreasing instances of outdated material being circulated by 46%.
  • Enhanced department-wide communication processes with external stakeholders, resulting in a 31% increase in efficiency and vendor satisfaction.

Affiliations

  • Rotary International
  • Association for Supply Chain Management (ASCM)
  • Project Management Institute (PMI) Member Denver
  • Society for Human Resource Management (SHRM) Support Staff Group
  • Local Government Administration and Support Services Network
  • Certified Administrative Professional (CAP), International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • American Society for Public Administration (ASPA) Member
  • National Association of Office Professionals (NAOP)
  • Toastmasters

Certifications

  • Document Management Specialist (DMS) Certification - Vantage, 2021
  • Certified File Management Expert (CFME) - Northwind, 2016
  • Certified Records Manager (CRM) - Institute of Certified Records Managers (ICRM), 2023
  • Certified Business Analysis Professional (CBAP)
  • Global Trade Certificate (GTC) - International Chamber of Commerce (ICC), 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Program Support Specialist (CPSS) - Summit Group, 2022
  • Certificate in Data Analysis and Reporting - Harbor & Co., 2020
  • Professional in Human Resources (PHR) – HRCI, 2019
  • Certified Information Systems Auditor (CISA) – ISACA 2023

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