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Skills

  • System equipment
  • Material procurement and forecasting
  • High-pressure pipe systems repair
  • Project Scheduling and Resource Allocation
  • Client satisfaction improvements
  • GPS routing and tracking system implementation
  • Cross-departmental collaboration
  • Strategic selling
  • Process-streamlining for operational efficiency
  • Operational improvement

Work Experiences

  • Achieved a President's Club for category within the plumbing industry for exceptional results in commercial projects.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved growth over 2019ful year.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved an 17% increase in customer-satisfaction ratings.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved 4% of jobs completed on or before schedule.

Summaries

  • Plumbing Department Manager with 2 years of successful performance reporting and risk assessment experience.
  • Boosted operational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Within Miscellaneous, senior Plumbing Department Manager and outstanding performer in performance reporting and risk assessment.
  • Supervisor with 8 years of experience leading talented salespeople who is results-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Collaborative manager with expertise in residential and commercial plumbing.

Accomplishments

  • Led a team of 10 plumbers to install and maintain high-pressure pipe systems in compliance with industry regulations, achieving 55% project completion ahead of schedule.
  • Resolved product issue through consumer testing.
  • Decreased procurement lead times by 40% by establishing regular communication protocols with vendors.
  • Managed annual department budgeting and forecasting, successfully reducing overhead costs by 50% without compromising service quality.
  • Introduced a digital scheduling system, reducing job assignment turnaround time by 23% and improving service response efficiency.
  • Increased team productivity by 22% through the realignment of job roles and regular performance reviews, improving project turnaround times.
  • Supervised a team of 3 in the completion of metric, ensuring adherence to high-quality standards and client satisfaction.
  • Mentored junior staff in troubleshooting complex plumbing system issues, increasing team self-reliance and reducing supervisory intervention by 30%.
  • Recognized by leadership for reducing downtime on critical infrastructure repairs by 34% through effective team deployment.
  • Prepared detailed project estimates and proposals, contributing to a 41% increase in department revenue over 11 years.

Affiliations

  • Certified in Plumbing Estimating and Project Management
  • Certified Plumbing Design Technician (CPDT)
  • American Society of Sanitary Engineering (ASSE)
  • Association of Information Technology Professionals
  • Water Quality Association (WQA) Member
  • Lions Club
  • American Backflow Prevention Association (ABPA) Member
  • U.S. Green Building Council (USGBC) – Plumbing Industry Advocate
  • National Plumbing Contractors Association (NPCA)
  • Society of Human Resource Management

Certifications

  • Certified Backflow Prevention Technician
  • CompTIA A+ Technician
  • Certified Public Accountant
  • CompTIA Security+
  • Red Cross First Aid/CPR/AED Certification
  • Cross-Connection Control Certification
  • Certified Master Plumber (CMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hydronic Balancing Technician
  • Tankless Water Heater Installation Certification

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