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Skills

  • Customer service
  • Collections strategies and recovery
  • Credit policy development
  • Credit risk
  • Customer satisfaction improvement strategies
  • Project organization
  • Client credit risk evaluation
  • MS Office
  • Experienced with category software
  • Business operations

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Built and maintained Excel models for tracking credit quality metrics.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Automated the credit assessment workflow using QuickBooks, reducing manual errors and achieving a 74% faster review process.
  • Oversaw the delivery of framework project by standard team, which resulted in initiative.
  • Approved 18 low-risk loans.
  • Advised management proactively.
  • Assisted in drafting credit memos for 8 clients.
  • Analyzed monthly financial reports.
  • Gained a better understanding of financial statements, which aided in risk assessment.

Summaries

  • Automated credit processes via Asana.
  • Competent Credit Intern focused on improving client relationships, successfully enhancing customer satisfaction ratings by 56% through personalized credit strategies.
  • Competent Credit Analyst with extensive experience analyzing documentation to determine the risk level involved.
  • Credit Intern is a multi-talented Credit Intern who is consistently rewarded for planning and operational improvements.
  • Conducted periodic financial reviews.
  • Achieved a 25% reduction in review time.
  • Analytical Credit Intern with experience in credit scoring frameworks.
  • Credit Intern with 11 years of successful workflow optimization and stakeholder engagement experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Credit Analyst with experience reviewing credit bureau reports and interacting with business clients.

Accomplishments

  • Worked alongside legal teams to ensure credit policies were updated to meet new legislation, safeguarding future operations from risk and liability.
  • Implemented improvements to AR/AP workflows through Workday, optimizing payment cycles and reducing outstanding balances by 31% days.
  • Performed industry-specific financial analysis to improve credit approvals in program, resulting in a 48% increase in approval rates.
  • Performed in-depth creditworthiness assessments on 9 clients using HubSpot, resulting in 47% increase in loan approval accuracy.
  • Automated the credit scoring process using HubSpot, increasing the efficiency of credit evaluations and cutting down response times by 68% days.
  • Collaborated with risk analysts to design predictive risk models, improving the accuracy of credit assessments and decreasing defaults by 54% year-over-year.
  • Utilized Workday to conduct in-depth analysis of client financials, directly doubling the approval rate for clients with sustainable long-term credit potential.
  • Monitored real-time data on accounts receivable for 7 clients, contributing to a 37% improvement in cash flow and receivables management.
  • Prepared detailed risk assessment memos for bank leaders, helping to inform strategic decisions on lending practices and credit exposure.
  • Coordinated with underwriting teams to streamline credit memo preparation, reducing turnaround times by 38% with an emphasis on precise risk analysis.

Affiliations

  • Certified Credit Executive (CCE) certification program
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Project Management Institute
  • Jaycees
  • Financial Services Institute (FSI)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association of Finance Professionals (AFP)

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Basel III Professional (CBIIIPro) by Global Academy of Finance and Management (GAFM)
  • Salesforce
  • Automated Workflow Fundamentals Certification specific to framework
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Treasury Professional (CTP) by Association for Financial Professionals (AFP)
  • Data Science Certification with a focus on Financial Models from program
  • Certified Financial Planner (CFP) by CFP Board

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