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Skills

  • Wellness services
  • File storage and retrieval optimization
  • Imaging project management
  • Immunizations
  • Training and development
  • Accreditation coordination
  • Relationship building and retention
  • Team leadership and supervision
  • Training and mentoring
  • Custom software implementation

Work Experiences

  • Coordinated daily imaging operations, directly assisting radiologists by maintaining a seamless workflow with zero interruptions.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Analyzed and resolved complex imaging discrepancies using software tools, reducing retakes by 38% across Raleigh.
  • Achieved a 44% increase in image clarity.
  • Achieved a 57% reduction in missing equipment.
  • Achieved reduction over one year.
  • Achieved a 66% reduction of diagnostic delays.
  • Accelerated execution of imaging projects.
  • Increased patient satisfaction by 9% within several months.

Summaries

  • Achieved a 57% reduction in staff wait times.
  • Collaborated with radiology teams and IT departments.
  • Achieved balanced operations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 38% reduction in diagnostic delays.
  • Built a data-sharing platform.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Audited image archiving systems.
  • Achieved a 40% reduction in misfiled images.
  • Collaborated innovatively in IT and radiology.

Accomplishments

  • Led the installation and training on custom image processing software, facilitating a 53% increase in system efficiency across 15 labs.
  • Worked closely with the IT department to develop a cloud-based image archiving system, leading to the successful migration of over 9 terabytes of data.
  • Resolved product issue through consumer testing.
  • Provided technical support in accordance with HIPAA standards, achieving 2021 audit approvals with zero data breaches.
  • Surveyed end-user needs and customized training programs, resulting in a 78% improvement in staff competency in the use of digital imaging technologies.
  • Developed documentation and conducted training sessions on newly deployed DICOM transfer protocols, reducing diagnostic errors by 47%.
  • Streamlined communication between radiology and IT departments, implementing a new data-sharing protocol that reduced file access times by 11 hours.
  • Collaborated with team of 17 in the development of method.
  • Collaborated with radiologists and IT professionals to identify gaps in image data sharing, resulting in implementing a new cross-platform integration.
  • Served as the primary point of contact for external vendors, negotiating imaging equipment purchases that lowered acquisition costs by 57%.

Affiliations

  • Project Management Institute
  • European Society of Radiology (ESR)
  • National Council on Radiation Protection and Measurements (NCRP)
  • Digital Imaging and Communications in Medicine (DICOM) Standards Committee
  • Toastmasters
  • Rotary International
  • Health Level Seven (HL7) Standards Affiliation
  • National Association for Business Resources (NABR) - Digital Imaging Initiatives
  • Biomedical Engineering Society (BMES)
  • Association for the Advancement of Medical Instrumentation (AAMI)

Certifications

  • Digital Imaging and Communications in Medicine (DICOM) Standards Certification – Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Clinical Engineer (CCE) - framework
  • First Aid/CPR Certified
  • AI in Medical Imaging Certification - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Clinical Research Coordinator (CCRC) - Vantage
  • CompTIA Network+

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