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Skills

  • Organization
  • Internet performance monitoring tools
  • Reduction of Service Downtime
  • Knowledge of cloud-managed networks
  • End-user technical support
  • LAN/WAN networking expertise
  • Process improvement
  • Component installation
  • System equipment
  • Installation of gigabit net equipment

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 83% reduction in future project deployment time.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Awarded Innovation Award for exceeding monthly installation and service targets for 13 consecutive months.
  • Actively participated in network infrastructure planning meetings and contributed to the setup of category, resulting in 60% reduction in future project deployment time.
  • Boosted client satisfaction by 20% year over year.
  • Completed a $2 city-wide internet upgrade project.
  • Conducted routine inspections on network equipment.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 28% cost reduction for the company.

Summaries

  • Achieved a 82% improvement in first-time resolution rates.
  • Achieved performance improvements.
  • Certified in the latest fiber optic technology.
  • Setup devices, troubleshoot issues, and optimize settings are all skills I have.
  • Boosted team efficiency.
  • Clear understanding of client relations and project management as well as stakeholder engagement training.
  • Certified in the latest fiber optic technology, delivering best-in-class service to over 16 high-value clients, maintaining a performance accuracy rate of 61%.
  • Collaborated on the design of Workday solutions.
  • Achieved a customer satisfaction score of 33%.
  • Completed new network component installations, updates, and configurations successfully.

Accomplishments

  • Collaborated with operations teams to meet Northwind’s goal of deploying Adobe Creative Suite faster across risk assessment, achieving 17% coverage within metric.
  • Trained 11 staff in end-user support techniques, increasing response efficiency and reducing help desk tickets by 50%.
  • Optimized IP addressing schemes, improving network efficiency and reducing conflicts by 73% across 6 devices.
  • Conducted thorough inspections and preventative maintenance on network infrastructure, lowering equipment failure rates by 35%.
  • Implemented QoS protocols that reduced network congestion and enhanced customer experience by 26%, supporting multiple high-demand clients.
  • Provided daily end-user technical support, resolving 77% of issues on the first contact and driving up client satisfaction metrics.
  • Led a project that successfully installed a gigabit network in 11 locations, which enhanced connection stability by 44% and customer satisfaction.
  • Created a customer troubleshooting guide that lowered the average time-to-resolution for common internet issues by 76%, reducing overall service calls.
  • Successfully reduced mean time to repair (MTTR) for internet service outages by 54%, helping maintain client trust.
  • Conducted routine physical network tests, streamlining error detection and resolving network failures within initiative efficiently by introducing a quality assurance.

Affiliations

  • National Association of Social Workers
  • Telecom Infrastructure Partner Program Certifications
  • International Association of Administrative Professionals
  • Certified Broadband Technician (CBT)
  • Certified Technology Specialist (CTSI)
  • Society of Human Resource Management
  • National Broadband Communications Association
  • Cloud Networking Certification with AWS or Azure
  • International Council of Nurses
  • Home Network Integrators Association

Certifications

  • Certified Wireless Technology Specialist (CWTS)
  • Certified IT Consultant in Telecommunications (CICT)
  • Broadband Premises Installation Certification (BPI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Fiber Optic Technician (CFOT)
  • ETSI Standard program Wiring Certification
  • ServSafe
  • Salesforce
  • Certified Premises Cabling Technician (CPCT)
  • Ansi-TIA framework Certification

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