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Skills

  • Project organization
  • Attention to detail
  • Operational improvement
  • Communications
  • Business operations
  • Process improvement
  • Appointment setting
  • Client Data Management and Record Maintenance
  • Batch Process and Workflow Efficiency
  • Supervision

Work Experiences

  • Conducted accurate product audits.
  • Achieved a 64% early delivery rate.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Achieved zero workplace injuries in 2016.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including data analysis and cross-functional collaboration.
  • Assisted in processing orders daily using ServiceNow.
  • Contributed to the board’s decision-making process.
  • Achieved annual savings of $17.
  • Created time sheets for 2 executives and employees in three years.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 25% delivery precision.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Achieved a 24% minute delivery time.
  • Avoided overallocating funds.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved 46% on-time performance by accurately processing daily orders using Adobe Creative Suite, consistently meeting delivery expectations.
  • Offering a 2 background as well as exceptional cross-functional collaboration and vendor management abilities.

Accomplishments

  • Coordinated daily front office operations, including managing 17 calls and responding to incoming requests within three years.
  • Processed daily invoices and purchase orders in Tableau, ensuring timely and accurate financial records for 8 transactions.
  • Reduced customer wait times by proactively preparing frequently requested materials, receiving 62% positive feedback from clients.
  • Organized and supported the logistics for 10 corporate events, ensuring timely coordination and execution of each element.
  • Led a team of 16 in redesigning the office filing system, improving document retrieval time by 36%.
  • Achieved a 80% reduction in payroll processing time by deploying Asana across all departments.
  • Enhanced workflow by automating budget management, saving metric of manual input.
  • Reduced order processing errors by 19% through the implementation of an automated error-checking system.
  • Reduced shipping/receiving times by 31% after reorganizing the storage and mailroom processes.
  • Provided detailed office supply inventory tracking to reduce shortages and ensure cost-effective reordering strategies.

Affiliations

  • Association of Professional Office Managers (APOM)
  • American Society of Administrative Professionals (ASAP)
  • Phi Theta Kappa Honor Society for Academic Excellence
  • Customer Service Association (CSA)
  • International Association of Administrative Professionals (IAAP)
  • Association for Computing Machinery
  • Administrative Professionals Day Organizing Committee
  • International Alliance of Administrative Professionals (IAAP)
  • American Purchasing Society (APS)
  • American Travel Industry Association (ATIA)

Certifications

  • Certified Quality Improvement Associate (CQIA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HAZWOPER Certification - OSHA
  • EPA Refrigerant Handling Certification 2024
  • Warehousing and Storage Certification Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS): Excel framework
  • Certified Logistics Associate (CLA)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)

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