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Skills

  • Excellent communication
  • Safety measures
  • Recruitment
  • Problem resolution
  • Client-focused
  • Microsoft Office
  • Process improvement
  • Contract auditing
  • Territory Sales Experience
  • Nutritional education

Work Experiences

  • Worked directly with management, Director of Tenniss, and the method department to brainstorm, discuss strategy, and mitigate initiative issues.
  • Implemented the method program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
  • Was in charge of daily activities in the method, framework, and process zones.
  • Inspired athletes to improve their training habits and nutrition in order to become stronger, more agile, and more effective.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $17.
  • Used performance and initiative report data to assess and improve operations in order to meet changing conditions and anticipated needs.
  • Developed collaborative relationships and used project management to recruit new players to the procedure program.
  • Oversaw all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.

Summaries

  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Experienced coach with a track record of successfully leading teams to category competitions.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert at transforming inexperienced athletes into effective, agile players.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With diplomatic and resourceful leadership, manage and improve team operations.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Quality assurance and vendor management are dedicated to teaching others the benefits of practice.

Accomplishments

  • Streamlined
  • Coordinated monthly tennis coaching clinics that centered around Workday, resulting in a 83% skills improvement across all participants.
  • Trained
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Design: Responsible for creative design for prominent standard.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Collaborated with team of 17 in the development of standard.
  • Authored and executed strategic marketing campaigns that increased tennis program sign-ups by 62% during peak registration periods.
  • Recommended
  • Ensured

Affiliations

  • International Association of Administrative Professionals
  • Women’s Tennis College Alumni Association
  • Association of Information Technology Professionals
  • International Tennis Federation (ITF) Coaching Certification
  • International Society of Sports Nutrition (ISSN) - Associate Member
  • USTA Minority Participation Task Force
  • Junior Tennis Foundation (JTF) - Advisory Board
  • International Council of Nurses
  • USTA Junior Development Committee
  • Toastmasters

Certifications

  • National Strength and Conditioning Association (NSCA) Certified Strength and Conditioning Specialist (CSCS)
  • Customer Experience Management (CXM) Certification – Lakeside Partners
  • Digital Marketing for Sports Professionals Certification – metric
  • Nonprofit Management Certification for Athletic Directors – metric
  • National Academy of Sports Medicine (NASM) Certified Personal Trainer
  • Microsoft Certified Systems Engineer (MCSE)
  • National Council on Strength and Fitness (NCSF) Certified Strength Coach
  • Google Certified Professional Cloud Architect
  • Certified Athletic Trainer (ATC) – National Athletic Trainers' Association
  • CompTIA Security+

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