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Skills

  • Payroll and budgeting
  • Multi-line phone proficiency
  • Human resource laws
  • Database administration
  • Records management
  • Business Administration
  • Meeting minutes
  • Project Planning
  • Appointment setting
  • 5 WPM typing speed

Work Experiences

  • Effectively interacted with Administrative Student Worker and Administrative Student Worker, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Created a new data management system that reduced data retrieval time by 16%.
  • Improved customer service ratings by 3% by training 15 new employees on proper phone handling techniques.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Student Workers and clients.
  • Developed and implemented records handling standard operating procedures.
  • Used Salesforce to write a variety of letters, reports, and other documents.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Conducted research in order to collect and record process information.
  • Provided initiative software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Administrative Student Worker is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Proven track record of updating offices and increasing overall productivity.
  • When it comes to supporting daily activities as well as launched to improve the program, I'm a productive team player.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 6-person team.

Accomplishments

  • Streamlined communication by implementing a centralized database for student inquiries, cutting response time by 43% and improving student satisfaction.
  • Documented and resolved process which led to system.
  • Researched and prepared literature reviews for faculty, contributing to procedure that positively impacted departmental rankings.
  • Utilized research skills to compile academic performance reports, enabling school administrators to make informed decisions on student retention strategies.
  • Generated and analyzed monthly attendance data for student workshops, allowing decision-makers to tailor events based on data-driven insights.
  • Collaborated with team of 6 in the development of method.
  • Regularly drafted and reviewed reports for academic committees, ensuring high-quality submissions that met one year deadlines.
  • Provided administrative support to 10 of faculty members, improving departmental workflow and reducing project delays by 16% via strategic task management.
  • Processed office orders and managed supply inventory efficiently, consistently meeting budget targets and preventing overstocking by 40%.
  • Developed content calendars and communication plans for social media platforms, raising department visibility among students and alumni by 13 followers.

Affiliations

  • Society for Research Administrators International (SRAI)
  • Association of Information Technology Professionals
  • Delta Epsilon Iota Academic Honor Society
  • Society of Women Engineers
  • Association for Student Conduct Administration (ASCA)
  • International Association of Administrative Professionals (IAAP)
  • Campus Activities Board (CAB) - Austin Chapter
  • National Association of Social Workers
  • Society for College and University Planning (SCUP)
  • Society of Human Resource Management

Certifications

  • Certified Administrative Professional (CAP)
  • Basic Accounting Certification - Coursera, 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • QuickBooks Certified User – 2020
  • CompTIA Security+
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Secretary (CPS)

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