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Skills

  • Organization
  • Negotiation and Closing Techniques
  • Relationship development
  • Distribution center management
  • Marketing strategy
  • Category equipment
  • Operational Efficiency Enhancement
  • Team management
  • Communications
  • Event planning and execution

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Allowed restocking to meet demand.
  • Achieved a 43% decrease in customer complaints.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Increased market share and earned #10 ranking by leapfrogging competitors.
  • Achieved a 15% increase in year-over-year sales.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Addressed customer concerns.
  • Achieved 63% growth in sales-to-goal ratios for 2023.

Summaries

  • Microsoft Excel is something I'm familiar with.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved higher profitability.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved ROI exceeding 82%.
  • Astute Showroom Sales Manager who is dedicated to providing excellent customer service and assistance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Showroom Sales Manager with 18 years of experience supervising employees in system environments.

Accomplishments

  • Achieved Lean in advanced sales methodologies, which was directly applied to improve close rates by 64% across all product categories.
  • Conducted in-depth market analysis, leading to the entry into a new regional market that contributed to 48% growth in net profit.
  • Developed a personalized training program for a team of 9 sales associates, leading to improved product knowledge and resulting in a 71% boost in sales per employee.
  • Spearheaded a sales strategy that increased showroom revenue by 37% within three years through optimized product placement and customer engagement.
  • Consulted with the marketing team on a seasonal product display that raised foot traffic by 79% compared to the previous quarter.
  • Reduced operational costs by 46% through vendor negotiations and proactive inventory management across multiple product lines.
  • Optimized showroom space utilization through innovative layout design, increasing customer dwell time by 61%.
  • Drove additional revenue by cultivating relationships with key repeat clients, enhancing customer retention by 57% over three years.
  • Documented and resolved method which led to category.
  • Established a robust forecasting process for stock replenishment, leading to a 20% reduction in stockouts and improved customer satisfaction.

Affiliations

  • Participant in the Global Retail Academy 2017
  • Certification in Customer Experience Management, Cedar Works, 2023
  • Society of Women Engineers
  • Jaycees
  • Toastmasters
  • American Medical Informatics Association
  • National Association of Social Workers
  • Affiliate Member of the Business and Customer Satisfaction Association (BCSA)
  • Certified Retail Operations Manager (CROM), framework 2021
  • Board Member of Local Business Forum in Chicago

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Inventory Planning and Control Certification - Lakeside Partners
  • Professional Certified Marketer (PCM®) - Harbor & Co.
  • Customer Experience Management (CXM) Certification - Vantage
  • Certified Sales Planning Expert - Lakeside Partners
  • Certified Sales Executive (CSE) - Ironclad Systems
  • Sales and Marketing Alignment Certification - Beacon Labs
  • First Aid/CPR Certified
  • Business-to-Business Selling Professional (B2BSP) - Vantage
  • ServSafe

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