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Skills

  • Fitness plan development
  • Team Leadership
  • Client Retention Strategies
  • Customer service
  • Staff training and development
  • Financial reporting
  • Equipment maintenance oversight
  • Customer Relationship Management (CRM)
  • Health education
  • Operational improvement

Work Experiences

  • Collaborated with regional leadership to develop a comprehensive operational strategy, contributing to a 52% revenue increase across all locations.
  • Controlled inventory levels for fitness equipment.
  • Assisted clients in setting and achieving health and wellness objectives.
  • Looked for industry trends on social media and through online sources.
  • Achieved this in 18 months.
  • Achieved a 69% member retention rate.
  • Conducted goal-setting sessions.
  • Achieved Outstanding Service Award in 2021.
  • Individual progress with wellness plans was monitored, tracked, and reported on.
  • Boosted ancillary service revenues by $4.

Summaries

  • Multi-talented fitness leader with a proven track record of helping people from all walks of life improve their health, fitness, and overall well-being.
  • Achieved a 22% boost in overall efficiency.
  • Collaborative Fitness Center Coordinator with demonstrated success in streamlining check-in processes through tech implementation, reducing errors and improving the member experience by 70%.
  • Achieved a consistent 72% improvement in customer retention year-over-year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Boosted client retention by 38%.
  • Achieved 40% growth in usage.
  • Aligned member satisfaction with business goals.
  • Achieved a 73% rise in customer engagement.
  • Achieved 73% operational consistency.

Accomplishments

  • Introduced a loyalty rewards program, contributing to a 21% increase in repeat visits from high-value members.
  • Managed budget forecasts, reallocated resources, and cut fitness center operational costs by 4 annually.
  • Led a comprehensive upgrade of fitness equipment, increasing facility utilization by 83% during peak hours.
  • Developed and led group fitness workshops, consistently achieving 85% full capacity in each session.
  • Designed data-driven membership surveys, collecting actionable feedback that improved overall customer satisfaction by 55% points.
  • Collaborated with management to redesign gym floor layout, improving traffic flow and increasing equipment usage by 32%.
  • Facilitated hands-on training in proper equipment use, reducing equipment-related injuries by 23% annually.
  • Managed monthly financial reports, reducing accounting discrepancies and saving the center 17 in annual overhead.
  • Developed and administered member satisfaction surveys, capturing feedback to guide future service enhancements and achieving a 75% increase in positive reviews.
  • Documented and resolved category which led to process.

Affiliations

  • Society of Women Engineers
  • Partner with standard Sports Science Department for internship opportunities
  • Association for Computing Machinery
  • Lions Club
  • Rotary International
  • Contributor to Chicago Fitness Industry Journal
  • State-Level Fitness & Health Advisory Board - Committee Member 2017
  • Fitness Business Association (FBA) - Participating Member
  • National Strength and Conditioning Association (NSCA) - Active Member
  • American Society of Safety Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Group Exercise Instructor Certification - Beacon Labs
  • Club Management Certificate - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Corporate Fitness Professional - Lakeside Partners
  • First Aid/CPR/AED Certification Harbor & Co.
  • Fitness Nutrition Specialist - Brightline
  • Performance Enhancement Specialist (PES) - Ironclad Systems
  • Senior Fitness Specialist (SFS) - Vantage

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