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Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Consumer behavior analysis
  • Effective Communication via Phone, Email, and In-Person
  • Cash handling and reconciliation
  • Accurate Data Entry in Inventory Systems
  • Customer retention strategies
  • Continuous process improvement initiatives
  • Working Knowledge of Workday and Service Features
  • Conflict de-escalation techniques
  • Complaint Tracking and Resolution within SLAs

Work Experiences

  • Actively followed up on unresolved customer issues.
  • Coordinated with cross-functional teams to enhance in-store promotions, resulting in increased engagement and driving customer foot traffic.
  • Conducted training workshops.
  • Achieved regional top performer status.
  • Achieved 70% over 2018.
  • Achieved Excellence Award recognition.
  • Practice cash handling procedures that are both safe and secure.
  • Conducted data entry.
  • Boosted sales conversion rates by 42%.
  • Conducted training workshops and regular feedback sessions, sharpening team members' sales techniques and customer interaction skills.

Summaries

  • Casual Customer Service Assistant.
  • Consistently offered personalized service solutions.
  • Customer service expert well-versed in CRM tools, able to process orders, manage customer data, and facilitate follow-up communications efficiently. Known for achieving retention rates of 67%. Skilled in post-sale engagement.
  • Casual Customer Service Assistant with a successful history.
  • Achieved President's Club.
  • Achieved 80% fewer errors.
  • Consistently improved fulfillment times by 84%.
  • Customer service expert with a particular focus on cash handling and reconciliation. Maintains a perfect record of zero discrepancies for 13 consecutive shifts while delivering prompt, friendly service.
  • Able to process orders and manage customer data.
  • Customer service professional skilled in managing customer orders through Asana, improving accuracy and fulfilling orders with 19% fewer errors. Adept at problem-solving in high-pressure environments.

Accomplishments

  • Collaborated with cross-functional teams to streamline in-store promotions, yielding a 37% increase in foot traffic over category.
  • Worked closely with suppliers and logistics teams to ensure product availability, reducing out-of-stock occurrences by 51% during peak times.
  • Assisted senior staff in developing sales strategies, leading the team to exceed quarterly revenue targets by 50%.
  • Assisted in launching a new customer feedback program, which led to improvements in service and a 24% increase in positive reviews.
  • Contributed to exceeding store objectives by upselling Salesforce, contributing to a 50% increase in revenue during 2019.
  • Utilized order tracking software to ensure timely shipments, decreasing delayed shipments by 79% and improving customer experience.
  • Implemented suggestions from customer feedback to improve service, resulting in a 27% increase in repeat business.
  • Identified areas for performance improvements in daily operations through the tracking and analysis of key metrics using Excel, leading to a 52% reduction in errors.
  • Assisted 15 customers per day in person and via phone, resolving issues resulting in a 55% reduction in unresolved inquiries during 15 months/2018.
  • Processed 14+ transactions daily using point-of-sale (POS) systems, ensuring full accuracy and adherence to company procedures.

Affiliations

  • Member of the Society for Human Resource Management (SHRM), gaining exposure to employee-customer relationship strategies.
  • Active member of the Retail Skills Development Association, participated in annual events to enhance service delivery.
  • Achieved Silver Level Certification in Service and Sales Excellence from system in 2017.
  • Affiliated with the National Retail Federation (NRF), directly contributing to discussions on customer care in retail settings.
  • Member of the Association for Talent Development (ATD), regularly attending workshops on customer-facing staff training best practices.
  • Member of the Complaints Handling in Retail Network, focused on developing advanced conflict resolution strategies.
  • Completed training in customer engagement strategies from the American Society of Customer Experience Professionals (ASCXP) in 2018.
  • Currently enrolled in the Service and Support Professional Certification from the International Association of Call Centers (IACC).
  • Pursued a Customer Service Excellence Certificate from the Global Call Center Alliance, focusing on customer interaction standards.
  • Active in the Local Chamber of Commerce Customer Engagement Group, frequently attending network sessions.

Certifications

  • Certified Professional in Customer Service by International Customer Service Association (ICSA), 2020
  • Certified Retail Sales Associate by National Retail Federation
  • Microsoft Excel for Retail Data Reporting Certification by Northwind (2024)
  • Store Front and Inventory Management System Certification from Jira, 2020
  • Certified Call Center Agent by program (2022)
  • Workplace Safety & Emergency Preparedness Certification by method
  • Certified Cash Handling and Reconciliation Specialist from method
  • Sales Productivity and Upselling Techniques in Retail by initiative (2015)
  • Fundamentals of Customer Service Certification by category (2017)
  • Skills for Supporting Customer Interaction & Personalized Solutions, Meridian

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