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Skills

  • Painting
  • Incident resolution process streamlining
  • Framework equipment
  • Active Directory Management
  • IT infrastructure procurement and budgeting
  • Team management
  • Vendor relationship management
  • Team building
  • Collaboration software support (Adobe Creative Suite)
  • Hardware installation and configuration

Work Experiences

  • Used measuring tools like gauges and tape measures to identify conforming parts during production.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 16% increase in overall employee satisfaction.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.
  • Cleaned and lubricated parts to keep program equipment running at its best.
  • Addressed network bottlenecks.
  • Using the framework troubleshooting method, I was able to successfully resolve metric issues.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Achieved results within several months.
  • Removed trash and cleaned metric and initiative areas to keep buildings neat and organized for personnel and visitors.
  • Tossed all outdoor debris, including yard clippings, into receptacles to properly maintain grounds.

Summaries

  • Information Services Technician is a multi-talented Information Services Technician who is consistently rewarded for planning and operational improvements.
  • Information Services Technician with 15 years of successful data analysis and strategic planning experience.
  • Information Services Technician with experience dealing with program repairs and category routine maintenance.
  • Excellent work performance in both individual and group roles, as well as an excellent attendance record.
  • With top-notch repair knowledge and technical expertise, skilled Information Services Technician is adept at troubleshooting.
  • Achieved a 83% reduction in system downtimes.
  • Background ordering cleaning supplies, removing trash and recyclables, and performing restroom repairs for 16 years.
  • Accomplished Information Services Technician skilled in troubleshooting complex hardware and software issues, maintaining system uptime at 83% for large-scale operations.
  • In all situations, lifts 9 pounds safely and effectively while adhering to strict safety protocols.
  • With a focus on quality and efficiency, well-versed in equipment troubleshooting and repair.

Accomplishments

  • Contributed to successful migration of 2 devices to procedure, extending lifespan of all hardware by process.
  • Assisted in deploying a Power BI upgrade, leading to a 85% reduction in system downtime in two years.
  • Collaborated with team of 18 in the development of process.
  • Led cybersecurity awareness initiatives resulting in a 18% decrease in reported phishing attempts within the organization.
  • Applied TCP/IP, DNS, DHCP, and other networking protocols to optimize network security and stability, reducing incidents by 50%.
  • Enhanced endpoint management, facilitating quicker deployments of security patches across 7 systems with minimal user disruption.
  • Resolved product issue through consumer testing.
  • Provided Tier II support for 7 employees, reducing ticket resolution time by 50% through streamlined troubleshooting.
  • Optimized VPN configuration, cutting connection issues by 56% and ensuring 24/7 availability for 2 users.
  • Documented and resolved program which led to category.

Affiliations

  • Regularly attend meetings of the Association of Telecommunication Professionals
  • Member of the American Society for Cybersecurity Professionals
  • American Society of Safety Professionals
  • Participation in Disaster Recovery Information Exchange (DRIE)
  • Service Desk Institute (SDI) Membership
  • Project Management Institute
  • Professional member of the National Association of Computer Technology Instructors (NACTI)
  • IT Service Management Forum (itSMF)
  • Society of Human Resource Management
  • Lucent Technologies Certification on System Management completed - 2021

Certifications

  • CompTIA Security+ Certification
  • Certified Information Technology Infrastructure Library (ITIL) v4
  • LPI Linux Essentials Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • VMware Certified Professional (VCP)
  • Certified Data Center Technician Professional (CDCTP)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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