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Skills

  • Food preparation and safety
  • Timely food delivery
  • Project organization
  • Beverage preparation
  • Buffet servicing
  • Ability to work under high pressure
  • Customer feedback analysis
  • Customer survey improvement
  • Coordination with kitchen staff
  • Regulatory compliance

Work Experiences

  • Used sales techniques such as suggestive selling and others.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Aided management in problem solving and strategy by suggesting workflow improvements, increasing floor efficiency by 25% during key shifts.
  • Achieved an average increase of $10 per guest check.
  • Assisted with accurate meal preparation.
  • Analyzed survey results.

Summaries

  • Arranged table settings during service.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Boosted per-customer revenue by an average of $9.
  • Dining Service Assistant with 8 years of experience who is enthusiastic and driven.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Consistently exceeded guest expectations.
  • Personable Dining Room Attendant with 7 years of customer service experience.

Accomplishments

  • Demonstrated flexibility by covering kitchen staff during busy hours, contributing to upholding kitchen performance while maintaining service quality.
  • Contributed to the overall success of a 7-day banquet event by efficiently managing food service operations for over 4 guests.
  • Resolved product issue through consumer testing.
  • Tracked and analyzed customer preferences to recommend weekly specials, resulting in a repeat customer rate increase of 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as a cashier during high-traffic times, ensuring accurate and quick transactions amounting to $12 or more per shift.
  • Reduced wait times by 29% by implementing a faster seating process during peak hours.
  • Contributed to a 18% increase in customer retention by delivering prompt and friendly service during peak business hours.
  • Managed the inventory of dining supplies, optimizing supply orders and reducing waste by 58% through a data-driven ordering system.
  • Facilitated order accuracy for dine-in and takeout services, reducing order discrepancies by 62% through effective communication with kitchen staff.

Affiliations

  • Foodservice Consultants Society International (FCSI)
  • ServSafe Certification - National Restaurant Association
  • Leadership in Hospitality Management (LMHM)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Food Allergy Research & Education (FARE) – Foodservice Education Program
  • Certified Professional in Food Safety (CP-FS)
  • Restaurant Leadership Conference (RLC)
  • American Marketing Association

Certifications

  • Advanced Safe Food Handling Certification Chicago
  • Responsible Alcohol Service Certification Boston
  • Certified Banquet Server Summit Group
  • Food Safety Level 2 Certificate Atlanta
  • HACCP Principles and Practices Certification Boston
  • Certified Food and Beverage Executive (CFBE) – 2016
  • Basic Food Hygiene Certificate Seattle
  • Advanced Table Setting and Service Certification standard
  • Certified Professional Food Manager (CPFM)
  • Salesforce

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