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Skills

  • Health and Safety Compliance (e.g., COVID-19 regulations)
  • Leadership in a Team Environment
  • Tableside service
  • Food sales and promotion
  • Stocking and replenishing
  • Adaptability to Shift Priorities
  • Food and beverage pairings
  • Food quality assurance
  • Order delivery practices
  • Event planning and execution

Work Experiences

  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Actively resolved customer service issues.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Supported the needs of a 8-person wait staff who attended to the specific needs of countless customers on a daily basis for category restaurant with social relevancy and intentionality.
  • Achieved a 29% rise in repeat bookings.
  • Met 6 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Achieved 53% improvement in guest retention.
  • Implemented new drink policies that resulted in a 12% reduction in over-pouring.
  • Achieved a 85% increase in safety compliance.

Summaries

  • Within Miscellaneous, senior Guest Server and outstanding performer in client relations and risk assessment.
  • Explaining flavor, metric, and procedure aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • 16 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Guest Server with 16 years of bartending and waitressing experience.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Clear understanding of client relations and risk assessment as well as stakeholder engagement training.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Guest Server is a multi-talented Guest Server who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Assisted with the development and rollout of new service protocol, which reduced wait times by an average of 15 minutes per table.
  • Boosted daily beverage sales by an average of $17 through strategic upselling of wine pairings and seasonal cocktails.
  • Guided guests through seasonal menu changes, helping increase nightly sales of new items by 71%.
  • Utilized comprehensive product knowledge to provide tailored recommendations, leading to an increase in overall customer satisfaction by 70%.
  • Successfully handled high-volume catering events for up to 8 guests, ensuring seamless service from setup to completion.
  • Helped reduce food waste by 72% through the strategic promotion and recommendation of menu specials and sustainable offerings.
  • Achieved a $147,000 upsell of nightly specials through persuasive communication and product expertise, particularly during the standard season.
  • Helped optimize section rotations, improving overall team service capacity by 56% during weekend rush hours.
  • Awarded Scrum Master after leading a team initiative that improved customer checkout efficiency using category.
  • Improved the establishment’s table turnover rate during holiday rush by 50% through effective timing of service cycles.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Association of Food and Beverage Professionals (AFBP)
  • Member of Bartender’s Guide Training initiative/Workshop
  • Certified Restaurant Server from process – 2024
  • Food Allergy Research & Education (FARE) Training
  • Employee of the Month Award – 2016 at process
  • Professional Bartenders & Servers Association (PBSA) Membership
  • National Retail Federation (NRF) Membership
  • Safe Alcohol Handling Certification – Texas – 2022

Certifications

  • Host/Hostess Customer Service Certification
  • Responsible Beverage Service Training Certification (RBST)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Alcohol Certification
  • Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute
  • Certified Customer Service Professional (CCSP)
  • SHRM Certified Professional (SHRM-CP)
  • Allergen Awareness Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe

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