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Skills

  • Event planning and execution for resident retention
  • Customer service
  • Capital Expenditure Planning
  • Improved tenant communication via automation
  • Supervision
  • Compliance management with local and federal regulations
  • Project management
  • Insurance billing
  • Risk assessment and mitigation
  • Fair Housing Act compliance

Work Experiences

  • Improved the quality of the event space by collaborating with construction crews and contractors on maintenance and repairs.
  • Achieved a 31% boost in occupancy.
  • Achieved a 27% increase in resident participation.
  • Completed all lease abstracts and entered all pertinent data into the Tableau management system.
  • Oversaw daily operations for a 2-unit category property with 15 residents.
  • Was in charge of the budgeting process for 12 properties.
  • Prepared detailed budgets and reports on the financial condition of metric property for Vantage.
  • Was in charge of the day-to-day operations, maintenance, and administration of several properties.
  • Achieved results over 6 months.
  • Wrote clear and concise owner's reports based on the findings from quarterly financial statements.

Summaries

  • Seeking a new position to aid in the growth and success of method organization.
  • Multi-Site Community Manager is a well-organized Multi-Site Community Manager with strong customer service, vendor management and quality assurance abilities.
  • Property management expert with a track record of managing operational aspects, tenant relations, office management, and maintenance coordination.
  • Detail-oriented, organized, and self-motivated professional capable of building and strengthening relationships with owners, companies, and government agencies.
  • Interpersonal, communication, and leadership skills are exceptional.
  • Motivating leader who has built and managed standard teams in the past.
  • Inspections are coordinated, conflicts are resolved, and cross-functional collaboration is delivered.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Sales skills, critical thinking, and the ability to communicate with people at all levels are among his assets.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Successfully managed 5 multi-family residential properties across Boston, implementing cost-saving strategies that reduced operational costs by 24% annually.
  • Oversaw annual inspections of 11 residential properties, ensuring compliance with city regulations and reducing potential violation fines by 72%.
  • Introduced a centralized property management software Workday across multiple sites, resulting in streamlined operational reporting and increased efficiency by 71%.
  • Led cross-functional teams to deliver multi-million-dollar property renovation projects on time and under budget by 61%.
  • Negotiated and secured vendor contracts across multiple sites, resulting in a 33% reduction in maintenance costs while maintaining service quality.
  • Collaborated with city officials on zoning and permit issues across multiple developments, successfully expediting project timelines by 84%.
  • Streamlined maintenance request processes by integrating Jira, improving response time and resident satisfaction by 27%.
  • Collaborated with HR and talent acquisition teams to ensure the recruitment and retention of trained onsite property management staff across 2 locations.
  • Designed a resident retention roadmap, resulting in a 49% decrease in annual tenant turnover across 3 properties.
  • Reduced overdue rent payments by 57% through strategic resident engagement and enhanced payment monitoring methods.

Affiliations

  • Affiliate, Environmental Protection Coalition for Real Estate – Gained knowledge in environmental best practices for reducing utility overhead.
  • Certified, Project Management Institute (PMI) – Received Project Management Professional (PMP) certification to strengthen multi-team coordination.
  • Affiliate, Commercial Real Estate Women (CREW) Network – Engaged in mentoring and leadership programs for women in property management.
  • Volunteer, Habitat for Humanity – Assisted in expanding affordable housing through hands-on construction and community outreach efforts.
  • Certification, Financial Management Association International – Enhanced financial reporting and variance analysis through specialized training.
  • Affiliate Member, National Affordable Housing Trust (NAHT) – Collaborated on resident assessment programs targeting community-retention improvement.
  • Member, Facility Management Association Network – Participated in discussions on advanced maintenance coordination strategies.
  • Volunteer, Property Managers Association of the Midwest – Served as community liaison for tenants, responsible for handling grievances and fostering open dialogue.
  • Member, American Management Association (AMA) – Completed leadership development programs with focus on cross-functional collaboration.
  • Alumni, National Affordable Housing Management Association (NAHMA) – Completed coursework on compliance and regulatory responsibilities.

Certifications

  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • Professional Community Association Manager (PCAM) - process
  • Certified Aging in Place Specialist (CAPS) - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Asset Manager (CAM) – The National Organization of Life & Health Professionals
  • Fair Housing and Beyond Certification - National Apartment Association (NAA)
  • Certified Public Accountant (CPA)
  • Certified Apartment Manager (CAM) - initiative
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Cisco Certified Network Associate (CCNA)

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