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Skills

  • Capital Expenditure Planning
  • Multi-family property management
  • CCTV
  • MS Office
  • Customer service
  • Fair housing mandates
  • Contract bid management and negotiation
  • Asset Management Planning
  • Digital marketing for property management
  • Team management

Work Experiences

  • Conducted regular property inspections to identify flaws and schedule repairs.
  • Improved the quality of the event space by collaborating with construction crews and contractors on maintenance and repairs.
  • Was in charge of coordinating general maintenance and repairs to keep the facilities functional and appealing.
  • Achieved results over 6 months.
  • Inspected the grounds, facilities, and equipment to determine what needed to be repaired or maintained.
  • Worked with the metric department to coordinate maintenance and repair requests, and I contacted contractors for bid proposals.
  • Suggested to the director of property management that program policies be clarified and changed.
  • Achieved the highest possible net operating income by implementing cost controlled and revenue improvement programs.
  • Was in charge of the day-to-day operations, maintenance, and administration of several properties.
  • Prepared detailed budgets and reports on the financial condition of metric property for Vantage.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Interpersonal, communication, and leadership skills are exceptional.
  • Customer service, sales, collections, and real estate management are all skills that Multi-Site Community Manager possesses.
  • In all aspects of property management, we are committed to providing excellent service.
  • Multi-Site Community Manager is a hardworking and dependable Multi-Site Community Manager who excels at workflow optimization and client relations.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Seeking a new position to aid in the growth and success of method organization.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Collaborated with tenants, owners, and service providers to consistently meet property management requirements.
  • Multi-Site Community Manager and team leader with 7 years of experience in process settings.

Accomplishments

  • Collaborated with HR and talent acquisition teams to ensure the recruitment and retention of trained onsite property management staff across 2 locations.
  • Partnered with legal teams to minimize liability exposure for 8 properties, resulting in a 23% reduction in insurance claims.
  • Successfully managed 5 multi-family residential properties across Boston, implementing cost-saving strategies that reduced operational costs by 24% annually.
  • Facilitated over 3 tenant conflict mediations annually, reducing tenant turnover rates by 56%.
  • Introduced an energy efficiency initiative across multiple sites, reducing utility costs by 37% within one year.
  • Executed marketing campaigns across multiple properties that improved occupancy rates by 34% within two years.
  • Streamlined maintenance request processes by integrating Jira, improving response time and resident satisfaction by 27%.
  • Introduced a centralized property management software Workday across multiple sites, resulting in streamlined operational reporting and increased efficiency by 71%.
  • Designed and managed a training and development program that reduced the average onboarding time for new property management staff by 57%.
  • Coordinated with IT teams to implement a tenant portal mobile app that improved rent collection and maintenance requests processing by 51%.

Affiliations

  • Active Member, Community Associations Institute (CAI) – Focused on improving operational standards for residential communities.
  • Committee Member, Rental Housing Advisory Board – Assisted in the creation of compliance guidelines tailored to multi-unit properties.
  • Certification, National Apartment Association (NAA) – Achieved certified apartment manager (CAM) status in 2017.
  • Certified, Project Management Institute (PMI) – Received Project Management Professional (PMP) certification to strengthen multi-team coordination.
  • Participant, Renewable Energy Forum – Developed expertise in incorporating renewable energy solutions within multi-site management projects.
  • Affiliate, Environmental Protection Coalition for Real Estate – Gained knowledge in environmental best practices for reducing utility overhead.
  • Affiliate, Commercial Real Estate Women (CREW) Network – Engaged in mentoring and leadership programs for women in property management.
  • Attendee, Green Property Management Summit – Focused on applying eco-friendly solutions and energy efficiency measures to reduce operational costs.
  • Member, Society for Human Resource Management (SHRM) – Focused on tenant relations and conflict mediation skills.
  • Member, Facility Management Association Network – Participated in discussions on advanced maintenance coordination strategies.

Certifications

  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • CompTIA A+ Technician
  • Occupational Safety and Health Administration (OSHA) Certification - 2024
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • Certified Property Manager (CPM) – system
  • Certified Aging in Place Specialist (CAPS) - method

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