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Skills

  • Team Leadership
  • Food preparation
  • First Aid/CPR
  • Delivering top-tier customer experience
  • Vendor relationship management
  • Conflict resolution
  • Lean inventory practices
  • Problem resolution
  • Onboarding process optimization
  • Online ordering platform management

Work Experiences

  • Collaborated with vendors to manage inventory.
  • Assisted with executing marketing promotions.
  • Adapted staffing numbers.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with external catering to supply refreshments for procedure, ensuring timely delivery and increased client satisfaction.
  • Assigned tasks to staff based on strengths.
  • Achieved a reduction of 15% in spoilage.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Achieved savings of $17 monthly.
  • Achieved a 60% improvement in feedback scores.

Summaries

  • Within Food and Beverage, senior Snack Bar Supervisor and outstanding performer in quality assurance and data analysis.
  • Dedicated to the success of the team and the company.
  • Adept at sales analysis and reporting.
  • Clear understanding of cross-functional collaboration and budget management as well as strategic planning training.
  • A results-oriented Snack Bar Supervisor skilled in team leadership and health and safety compliance. Increased revenue by 81% through process improvements and upselling techniques.
  • Costs were consistently reduced while profits were increased.
  • Well-organized and efficient, with a strong desire to please customers.
  • Snack Bar Supervisor is a multi-talented Snack Bar Supervisor who is consistently rewarded for planning and operational improvements.
  • A motivated Snack Bar Supervisor with a strong focus on enhancing staff collaboration and training. Mentored new hires to reduce onboarding time by 21%, while improving overall team productivity.
  • Accomplished Snack Bar Supervisor.

Accomplishments

  • Collaborated with team of 10 in the development of system.
  • Devised cost-saving strategies, reducing overhead expenses in food procurement by 29%.
  • Resolved product issue through consumer testing.
  • Designed and ran seasonal promotions leading to a 17% boost in foot traffic and sales during slower periods.
  • Boosted revenue by 37% through effective upselling and cross-selling techniques during high-demand hours.
  • Resolved customer service issues that resulted in improved Yelp reviews by 49% over 6 months.
  • Introduced a streamlined ordering process that reduced customer service complaints by 34%.
  • Developed point-of-sale training modules that reduced cash handling errors by 33% over 18 months.
  • Trained a team of 16 members on point-of-sale (POS) system operations, achieving an 47% increase in transaction processing speed.
  • Led a program, which successfully reduced order fulfillment times by 57%.

Affiliations

  • American Marketing Association
  • American Medical Informatics Association
  • American Culinary Federation (ACF)
  • International Council of Nurses
  • Foodservice Professionals Network
  • Leadership and Management Academy - Advanced ITIL
  • Certifications in Food Safety and Hygiene Scrum Master
  • Association of Information Technology Professionals
  • International Foodservice Manufacturers Association (IFMA)
  • American Marketing Association (AMA)

Certifications

  • First Aid/CPR Certified
  • Certified Hospitality Educator (CHE)
  • Certified Professional in Supply Management (CPSM)
  • Certificate in Team Leadership – Brightline
  • Hospitality Management Certificate - Summit Group
  • Customer Complaint Resolution Certification – Meridian
  • Certified Quality Process Analyst (CQPA)
  • Certified in Food and Beverage Operations – Harbor & Co.
  • ServSafe Alcohol Certification
  • Customer Service and Hospitality Certification (CSHC)

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